Store Leader on Duty – Customer Experience & Operations

Goodwill of the Finger Lakes; Macedon (NY); On-site; USD 36,000 - 54,000; Full time

Job summary

Goodwill of the Finger Lakes is seeking a Customer Service Team Leader to support the Store Manager on Duty by maintaining safety, store standards, and customer service excellence throughout the shift. This role will supervise staff and volunteers, monitor cash controls, and ensure smooth daily operations.

The Team Leader will collaborate with Retail Administration, People Resources, and Workforce Development to align activities with the organization's mission and values, while fostering a

Qualifications

• Associates degree preferred with minimum one year retail experience.
• At least six months supervisory experience.
• Or equivalent combination of education and experience.

Responsibilities

• Serve as Leader on Duty and oversee daily operations.
• Ensure safety and maintain a neat, clean store environment.
• Monitor cash registers and balance deposits; ensure accountability.
• Address customer concerns and uphold service standards.
• Support staff through meetings and communications; coordinate with departments.

Skills

Reading

Writing

Speaking

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

Associates degree preferred

Or equivalent combination of education and experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Goodwill of the Finger Lakes is seeking a Customer Service Team Leader to support the Store Manager on Duty by maintaining safety, store standards, and customer service excellence throughout the shift. This role will supervise staff and volunteers, monitor cash controls, and ensure smooth daily operations.

The Team Leader will collaborate with Retail Administration, People Resources, and Workforce Development to align activities with the organization's mission and values, while fostering a