Store Leader — Inspire Teams & Elevate Client Experience

LVMH; Charlotte (NC); On-site; USD 60,000 - 74,000; Full time

Benefits offered by this job

Health insurance

Wealth: 401k with 4% match

Paid time off

30% product discount

Leadership development & training

Job summary

Sephora in Charlotte is seeking an Assistant Store Manager dedicated to delivering superior client experiences while guiding a high-energy team. You will support daily store operations, coach staff, and ensure adherence to Sephora’s standards, policies, and brand guidelines.

The role emphasizes leadership excellence, team development, and a commitment to personalized client service, with opportunities to grow within Sephora’s dynamic beauty network in the US.

Qualifications

• Retail leadership experience required.
• Strong communication and interpersonal skills.
• Ability to coach and develop teams.
• Customer-centric mindset and service excellence.
• Results-driven with a passion for growth.

Responsibilities

• Support Store Operations & Client Experience. Collaborate with the Store Manager to ensure smooth daily operations, delivering exceptional client experiences while driving sales and profitability.
• Inspire & Empower Teams. Lead with passion to coach, inspire, and empower your team to exceed expectations and performance goals.
• Recruit & Cultivate Top Talent. Attract, hire, and onboard new talent, building a diverse and inclusive team that embodies Sephora’s values and delivers the signature service clients love.
• Champion Continuous Learning. Foster ongoing learning by delivering real-time coaching, actionable feedback, and ongoing support to maximize associates’ potential.
• Drive Performance Through Feedback. Conduct impactful performance appraisals for your team and provide real-time mentorship to support each career journey.
• Elevate Client Satisfaction. Consistently deliver outstanding service, resolve concerns, and engage loyalty programs and personalized experiences.
• Ensure Operational Excellence. Maintain a visually inspiring, immaculate store environment and ensure compliance with policies and brand guidelines.
• Optimize Resources & Drive Growth. Drive results by optimizing inventory and staffing resources in a dynamic retail landscape.

Skills

Retail leadership

Leadership execution

Communication

Coaching & development

Client-centric mindset

Job description

Sephora in Charlotte is seeking an Assistant Store Manager dedicated to delivering superior client experiences while guiding a high-energy team. You will support daily store operations, coach staff, and ensure adherence to Sephora’s standards, policies, and brand guidelines.

The role emphasizes leadership excellence, team development, and a commitment to personalized client service, with opportunities to grow within Sephora’s dynamic beauty network in the US.