Store Leader: Elevate Customer Experience & Talent Growth

Express & Bonobos; Wellington (FL); On-site; USD 50,000 - 65,000; Full time

Job summary

PHOENIX Retail, LLC, operating Express & Bonobos, seeks a Store Manager for the Wellington location to lead customer experience and store operations.

You will attract, develop and manage a high-performing team, ensure brand standards, and drive sales while maintaining operational excellence and a safe, welcoming environment for customers.

Key focus includes talent development, productivity, visual standards, and oversight of omni-channel initiatives to optimize performance.

Qualifications

• Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus
• Proven ability to increase sales and store profitability
• Proven ability to network, recruit, interview, train, develop and promote associates
• Ability to travel periodically, as needed for meetings
• Ability to move medium to large items weighing up to 50 pounds

Responsibilities

• Attract, develop and retain top talent
• Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience Philosophy
• Create a culture of proactive customer engagement
• Display expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience
• Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc.
• Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolve
• Drive loyalty and credit card acquisition through an engaged store team
• Create positive in-store experience through visual standards
• Manage all aspects of daily store operations
• Ensure all store associates have clarity on goals and action plans
• Create clear action plans that optimize results
• Direct workload and ensure execution of plans and strategies across the store
• Ensure the adherence to Company Policies and the safety of store associates and Customers
• Direct merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store
• Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives
• Ensure an effective schedule with the right associate in the right place at the right time
• Manage controllable expenses and ensure loss prevention and safety standards in place

Skills

Store management

Leadership

Customer engagement

Sales growth

Job description

PHOENIX Retail, LLC, operating Express & Bonobos, seeks a Store Manager for the Wellington location to lead customer experience and store operations.

You will attract, develop and manage a high-performing team, ensure brand standards, and drive sales while maintaining operational excellence and a safe, welcoming environment for customers.

Key focus includes talent development, productivity, visual standards, and oversight of omni-channel initiatives to optimize performance.