Store Leader: Elevate Customer Experience & Growth

Ace Hardware; Milpitas (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Ace Hardware in Milpitas, CA is seeking an experienced Store Manager to run daily store operations, supervise staff, manage budgets and stock, and ensure exceptional customer service. The role focuses on maximizing profitability while maintaining high standards of store presentation and compliance with safety regulations.

You will lead a team, greet customers, provide intelligent recommendations, and ensure a great shopping experience.

Qualifications

• Commercial awareness is required to understand market dynamics and drive store profitability.
• Strong communication and interpersonal skills are essential for staff and customer interactions.
• Numerical skills help in budgeting, pricing, and sales analysis.
• Excellent IT skills support POS, inventory, and reporting systems.

Responsibilities

• Oversee daily store operations and ensure high standards of customer service.
• Recruit, train, and supervise staff, and appraise performance.
• Manage budgets and maintain financial records; monitor stock and pricing.
• Drive profitability through sales targeting and productivity improvements.
• Handle customer complaints and inquiries professionally.
• Ensure compliance with safety and health regulations and prepare promotional displays.

Skills

Commercial awareness

Confidence

Resourcefulness

Organizational skills

Teamworking skills

Verbal communication skills

Numerical skills

Excellent IT skills

Enthusiasm

Executive skills

Problem-solving skills

Showing initiative

Setting a good example

Job description

Ace Hardware in Milpitas, CA is seeking an experienced Store Manager to run daily store operations, supervise staff, manage budgets and stock, and ensure exceptional customer service. The role focuses on maximizing profitability while maintaining high standards of store presentation and compliance with safety regulations.

You will lead a team, greet customers, provide intelligent recommendations, and ensure a great shopping experience.