Store Leader: Customer Experience & Sales Growth

Workstream; Crown Point (IN); On-site; USD 52,000 - 68,000; Full time

Job summary

Merrillville Ace Hardware is seeking a hands-on Store Manager to take ownership of store operations, drive sales, and lead a team focused on delivering an outstanding customer experience. This is a full-time, leadership role ideal for someone with a retail management background and a passion for community-based service.

As the Store Manager you will oversee daily operations, inventory, promotions, and staff development while ensuring the store remains customer-ready and safe.

Qualifications

• High school diploma or GED is required; college preferred.
• 2+ years of retail management experience; hardware knowledge a plus.
• Strong leadership, time management, and communication skills.
• Ability to lift 50 lbs and stand for extended periods.
• Proficient in retail systems and POS technology (Eagle, Acenet, etc.).

Responsibilities

• Manage daily operations including opening/closing, merchandising, and customer service.
• Lead and support the team to meet sales goals, control costs, and drive performance.
• Ensure the store is fully stocked, clean, organized, and 'Customer Ready'.
• Promote a culture of service and ensure positive in-store experiences.
• Oversee the implementation of Ace Rewards and other promotions.
• Train and develop store associates; delegate tasks and coach.
• Monitor inventory and manage replenishment; seasonal floor sets.
• Maintain appearance, repairs, and safety compliance.
• Ensure safety protocols and company standards are followed.

Skills

Leadership

Time management

Communication

Customer service

Retail management

Education

High school diploma or GED

College degree preferred

Tools

POS technology (Eagle, Acenet)

Job description

Merrillville Ace Hardware is seeking a hands-on Store Manager to take ownership of store operations, drive sales, and lead a team focused on delivering an outstanding customer experience. This is a full-time, leadership role ideal for someone with a retail management background and a passion for community-based service.

As the Store Manager you will oversee daily operations, inventory, promotions, and staff development while ensuring the store remains customer-ready and safe.