Store Leader: Drive Sales, Training & Fan Experience

T E C Industrial Inc; Newark (DE); On-site; USD 2,755,000 - 2,756,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Employee discount

Paid time off

Career development

Early Wage Access

Job summary

Lids Sports Group in Newark, Delaware is seeking a Store Manager to lead daily store operations, develop a high-performing team, and ensure exceptional customer service. You will oversee hiring, training, scheduling, and inventory, drive KPI achievement, manage store assets and cash handling, and ensure compliant store practices while delivering a premium fan experience.

This full-time, non-exempt role offers base pay of $20.00–$23.00 per hour and opportunities for growth within a nationwide

Qualifications

• Proven supervisory skills with ability to deliver training material and assess retention.
• Strong interpersonal and communication skills.
• Proven ability to work independently with minimal supervision.
• Willingness to travel overnight for training/business meetings.
• Ability to work varying days and hours based on business needs and maintain attendance.
• Proven managerial skills.
• Established ability to produce sales results while minimizing loss.

Responsibilities

• Manage store hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
• Assist in onboarding to acclimate new team members to Lids.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of their stores and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Standards (e.g. company dress code, etc.)
• Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications, and other employee records as needed.
• Lead and monitor your store’s ongoing training strategy, including training non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
• Address all employee concerns or issues, including knowing when to partner with internal support (e.g. Help Desk, HR, DSM, RD, etc.) to take appropriate action.
• Drive team engagement by ensuring team members are given recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
• Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.
• Lead and execute Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
• Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers through employee education.
• Plan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance to maintain efficient and effective operations.
• Manage business disruptions and provide operational continuity (e.g., store closures, employee absenteeism, schedule/wages, operating hours impact, etc.)
• Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
• Understand and adhere to the Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
• Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
• Drive overall store product strategy, including supervision and oversight of receiving, processing, merchandising, and exiting through purchase or transfer.
• Strategically organize the backroom to maximize efficiency, including arranging product/ supplies to optimize space and productivity.
• Ensure product integrity in line with vendor-specific regulations, including custom embroidery limitations, purchase amount limitations, or special release dates.
• Lead execution of weekly markdowns and markups as needed to ensure proper pricing.
• Monitor and manage sell-through by monitoring product levels and ensuring inventory accuracy.
• Manage any transfers or ship-backs (e.g. process damages) according to company standards.
• Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
• Maintain the look and feel of the store through day‑to‑day VM and store actions (e.g., ensuring product recovery, restock, destock, or minor VM changes)
• Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

Skills

Sales results

Supervisory skills

Interpersonal skills

Communication skills

Independent work

Overnight travel

Flexible hours

Managerial skills

Job description

Lids Sports Group in Newark, Delaware is seeking a Store Manager to lead daily store operations, develop a high-performing team, and ensure exceptional customer service. You will oversee hiring, training, scheduling, and inventory, drive KPI achievement, manage store assets and cash handling, and ensure compliant store practices while delivering a premium fan experience.

This full-time, non-exempt role offers base pay of $20.00–$23.00 per hour and opportunities for growth within a nationwide