Store Leader & Customer Experience Coach

Omaze; Lone Tree (CO); On-site; USD 54,000 - 88,000; Full time

Job summary

Apple Store Manager is responsible for leading a team to deliver an exceptional customer experience while driving key store performance and business priorities. You will coach, develop, and empower team members, participate in on-floor leadership, and address customer and team concerns within a diverse, inclusive environment.

The role emphasizes recruiting, training, and retaining a high-performing staff, ensuring policies are followed, and safeguarding company assets.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in written and spoken English (sign language supported).
• Have experience leading others in retail, sales, or a related field.

Responsibilities

• Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
• Perform other tasks as needed.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Skills

Retail leadership

Customer service

English proficiency

Job description

Apple Store Manager is responsible for leading a team to deliver an exceptional customer experience while driving key store performance and business priorities. You will coach, develop, and empower team members, participate in on-floor leadership, and address customer and team concerns within a diverse, inclusive environment.

The role emphasizes recruiting, training, and retaining a high-performing staff, ensuring policies are followed, and safeguarding company assets.