Store Leader & Brand Experience Coach

The North Face; Schaumburg (IL); On-site; USD 33,000 - 50,000; Full time

Job summary

The North Face in Schaumburg, IL is seeking an Assistant Store Manager to lead a team of Brand Advocates, deliver a best-in-class customer experience, and partner with the Store Manager to drive profitability through engaging customers, merchandising, and operations.

This role requires 2+ years in retail or store leadership, a high school diploma, and the ability to coach, recruit, and develop talent while maintaining brand standards and an inclusive, high-performing retail environment.

Qualifications

• 2+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent preferred.
• Strong communication and coaching skills with the ability to influence across levels.

Responsibilities

• Lead and coach Brand Advocates to deliver best-in-class customer experiences.
• Partner with Store Manager to drive profitability and store operations.
• Supervise opening/closing procedures, floor coverage, and task delegation.
• Support recruiting, hiring, and onboarding with high-caliber talent.
• Provide ongoing training, feedback, and development to team members.

Skills

Store leadership

Retail experience

Customer service

Communication skills

Retail software

Education

High School Diploma

Tools

Retail software tools

Word processing

Spreadsheets

Job description

The North Face in Schaumburg, IL is seeking an Assistant Store Manager to lead a team of Brand Advocates, deliver a best-in-class customer experience, and partner with the Store Manager to drive profitability through engaging customers, merchandising, and operations.

This role requires 2+ years in retail or store leadership, a high school diploma, and the ability to coach, recruit, and develop talent while maintaining brand standards and an inclusive, high-performing retail environment.