Store Leader

Destiny Usa; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous paid time off

Paid parental leave (up to 16 weeks)

Educational assistance and learning programs

Co-worker discount

Job summary

A leading retail company in New York, NY is seeking an Operations Manager to oversee daily activities and lead a diverse team. Responsibilities include ensuring compliance with safety regulations, managing logistics for seamless customer experience, and driving profitability by understanding market trends. Ideal candidates will have 3-5 years of management experience in retail or related sectors and relevant certifications such as First Aid and CPR. The position offers full-time permanent employment with comprehensive benefits.

Qualifications

• Minimum 3 years of leadership experience in retail or related fields.
• Ability to lead and develop a diverse team.
• Experience in planning and executing operational strategies.

Responsibilities

• Manage day-to-day operations and supervise a team.
• Ensure compliance with safety and security protocols.
• Oversee logistics and product management for optimal customer experience.
• Drive sales and profitability through market understanding.

Skills

Team Leadership

Customer Service

Operational Management

Retail Management

Safety Regulations

Education

First Aid Certification

CPR Certification

Food Handlers Card

Job description

Job Overview

• Excited to be on the ground floor of IKEA’s transformation strategy
• Actively involved in the coaching, development, and leadership of others (minimum 5 years)
• Passion for planning and designing inspiring home furnishing solutions and services for customers
• Take pride in executing seamless and exceptional customer service
• Get energy from leading through change initiatives while creating and sharing ideas to improve business

What you’ll be doing day to day

• Be responsible for day-to-day operations and for supervising a team of co‑workers.
• Respond to safety and security incidents, including after‑hours alarms, ensuring reports, root‑cause analysis, and follow‑up; serve on the Crisis Management Team, coordinating with local emergency responders and leadership as needed.
• Develop and retain a diverse, skilled team through effective hiring, onboarding, and talent development; create growth plans, manage performance and delegate responsibilities to ensure team readiness and succession.
• Ensure the unit is always fully stocked, well‑maintained, and merchandised to IKEA standards; oversee equipment functionality and compliance with all audit and legal requirements.
• Lead efficient logistics by balancing inbound and outbound volume, ensuring space, equipment, and staffing needs are met; drive product quality, stock accuracy, and merchandising to support a seamless omni‑channel customer experience.
• Enhance the customer experience by building co‑worker system competence, ensuring proper access levels, and maintaining fully equipped, well‑covered work areas during operating hours.
• Ensure compliance with all health, safety, and security regulations in coordination with Risk & Compliance and Field Safety partners; train co‑workers on the IKEA Code of Conduct and relevant internal and local requirements through regular audits.
• Collaborate across the unit to minimize product damage and related costs; act as gatekeeper for damaged items, determining repurposing solutions and supporting IOS quality claims.
• Partner with Anchor Units to seize commercial opportunities, and drive sales and long‑term profitability by understanding customers, the local market, and competition.

Job Type: Permanent, Full‑time

Benefits

• Generous paid time off, holiday and sick time
• WiselyPay – earn wages up to two days early
• Paid parental leave (up to 16 weeks)
• Retirement and bonus plans
• Co‑worker discount, meal deal, and referral bonus
• Education assistance and learning programs
• Safety shoe reimbursement
• Dental and vision plans
• Medical and Rx plans (must work minimum 20 hrs/week)
• A fun and inclusive work environment

Qualifications

• First Aid Certification required
• CPR – CPR certification required
• Powered Mobile Handling Equipment Operator/Trainer License, varying depending on the location
• Food Handlers Card required
• 3–5 years of external retail management or 3 years of internal leadership experience
• Experience managing, leading and developing a team, preferably in a retail, commercial, hospitality, and/or food environment
• Experience meeting agreed budgets and goals and working on plans over several years
• Ability to plan and design solutions for customers (i.e., storage solutions, kitchens, bath, etc.)

Sensitive Position: Requires completion of a background check and a drug test as a condition of employment.