Retail Team Leader-Webster, TX

IKEA; Houston (TX); On-site; USD 32,525 - 46,383; Full time

Benefits offered by this job

Generous paid time off

Tuition discounts

Retirement and bonus plans

Pet insurance program

Medical and Rx plans

Job summary

A leading global retailer is seeking a Retail Team Leader to oversee operations in Houston, Texas. This full-time role involves managing day-to-day operations, developing a skilled team, and enhancing customer experiences. Candidates need relevant certifications and several years of retail management experience. The company offers competitive hourly wages and a variety of benefits including paid time off and tuition discounts, aiming to create an inclusive and dynamic work environment.

Qualifications

• 3-5 years of external retail management or 3 years of internal leadership experience.
• Experience managing, leading and developing a team in retail or hospitality.
• First Aid and CPR certification required.
• Forklift Driver Certification required.

Responsibilities

• Be responsible for day-to-day operations and supervising a team.
• Respond to safety and security incidents, ensuring appropriate follow-up.
• Develop and retain a diverse, skilled team through effective hiring.
• Ensure compliance with health, safety, and security regulations.

Skills

Team leadership and development

Customer service enhancement

First Aid and CPR certification

Logistics management

Retail operations supervision

Tools

Forklift and powered equipment operation

Job description

Retail Team Leader - Webster, TX, IKEA

Join to apply for the Retail Team Leader role at IKEA.

Why We’ll Love You

You’re energized by innovation and love the idea of helping launch a new IKEA concept. You bring curiosity, adaptability, and a passion for creating great experiences in a more compact setting. You’re excited to help customers feel at home while shaping the future of how IKEA reaches more people, in more places.

What You’ll Be Doing Day to Day

• Be responsible for day-to-day operations and for supervising a team of co‑workers.
• Respond to safety and security incidents, including after‑hours alarms; ensure reports, root cause analysis, and follow‑up. Serve on the Crisis Management Team, coordinating with local emergency responders and leadership as needed.
• Develop and retain a diverse, skilled team through effective hiring, onboarding, and talent development. Create growth plans, manage performance, and delegate responsibilities to ensure team readiness and succession.
• Ensure the unit is always fully stocked, well‑maintained, and merchandised to IKEA standards. Oversee equipment functionality and compliance with all audit and legal requirements.
• Lead efficient logistics by balancing inbound and outbound volume, ensuring space, equipment, and staffing needs are met. Drive product quality, stock accuracy, and merchandising to support a seamless omni‑channel customer experience.
• Enhance the customer experience by building co‑worker system competence, ensuring proper access levels, and maintaining fully equipped, well‑covered work areas during operating hours.
• Ensure compliance with all health, safety, and security regulations in coordination with Risk & Compliance and Field Safety partners. Train co‑workers on the IKEA Code of Conduct and relevant internal and local requirements through regular audits.
• Collaborate across the unit to minimize product damage and related costs. Act as gatekeeper for damaged items, determining repurposing solutions and supporting IOS quality claims.
• Partner with Anchor Units to seize commercial opportunities, and drive sales and long‑term profitability by understanding customers, the local market, and competition.

Qualifications

• First Aid Certification required.
• CPR certification required.
• Forklift Driver Certification required.
• Powered Mobile Handling Equipment Operator / Trainer License, varying depending on location.
• Food Handlers Card required.
• 3‑5 years of external retail management or 3 years of internal leadership experience.
• Experience managing, leading and developing a team, preferably in retail, commercial, hospitality, and/or food environments.
• Experience meeting agreed budgets and goals and working on plans over several years.
• Ability to plan and design solutions for customers (e.g., storage solutions, kitchens, bath, etc.).
• Job type: Permanent, Full‑time.
• Hours: Requires full availability Monday‑Sunday.
• Salary: $23.61‑$33.67 per hour.

Benefits

• Generous paid time off, holiday and sick time.
• WiselyPay – get earned wages up to two days early.
• Paid parental leave (up to 16 weeks).
• KinderCare tuition discount.
• Retirement and bonus plans.
• Co‑worker discount, meal deal, and referral bonus.
• Pet insurance program.
• Education assistance and learning programs.
• Safety shoe reimbursement.
• 24/7 telehealth visits.
• Dental and vision plans.
• Medical and Rx plans (must work min. 20 hrs/wk).
• A fun and inclusive work environment.

Job Details

Employment type: Full‑time. Seniority level: Not applicable. Job function: Retail. Industries: Retail.