Retail Team Leader

IKEA USA

Phoenix (AZ)

On-site

USD 54,000 - 91,000

Full time

3 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Generous paid time off

WiselyPay

Paid parental leave

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount

Pet insurance program

Education assistance

Safety shoe reimbursement

24/7 telehealth

Dental and vision plans

Medical and Rx plans

Inclusive work environment

Job summary

IKEA USA is seeking a Retail Team Leader to oversee day-to-day operations in a small-format store concept, lead a co-worker team, and ensure safety, stock, and customer experience standards. You will manage hiring, onboarding, and development to build a capable team that can drive omni-channel sales and profitability.

The role requires certifications (First Aid, CPR, forklift, PMHE as applicable) and 3–5 years in retail leadership, with a focus on budgets and long-term planning.

Qualifications

First Aid Certification required.
CPR certification required.
Forklift Driver Certification required.
Powered Mobile Handling Equipment Operator/Trainer License, varying depending on the location.
Food Handlers Card required.
3-5 years of external retail management or 3 years of internal leadership experience.
Experience managing, leading and developing a team, preferably in a retail, commercial, hospitality, and/or food environment.
Experience meeting agreed budgets and goals and working on plans over several years.
Ability to plan and design solutions for customers (i.e. storage solutions, kitchens, bath, etc.).

Responsibilities

Be responsible for day-to-day operations and for supervising a team of co-workers.
Respond to safety and security incidents, including after-hours alarms, ensuring reports, root cause analysis, and follow-up.
Develop and retain a diverse, skilled team through effective hiring, onboarding, and talent development.
Create growth plans, manage performance, and delegate responsibilities to ensure team readiness and succession.
Ensure the unit is always fully stocked, well-maintained, and merchandised to IKEA standards.
Oversee equipment functionality and compliance with all audit and legal requirements.
Lead efficient logistics by balancing inbound and outbound volume, ensuring space, equipment, and staffing needs are met.
Drive product quality, stock accuracy, and merchandising to support a seamless omni-channel customer experience.
Enhance the customer experience by building co-worker system competence, ensuring proper access levels, and maintaining fully equipped, well-covered work areas during operating hours.
Ensure compliance with all health, safety, and security regulations in coordination with Risk & Compliance and Field Safety partners.
Train co-workers on the IKEA Code of Conduct and relevant internal and local requirements through regular audits.
Collaborate across the unit to minimize product damage and related costs.
Act as gatekeeper for damaged items, determining repurposing solutions and supporting IOS quality claims.
Partner with Anchor Units to seize commercial opportunities, and drive sales and long-term profitability by understanding customers, the local market, and competition.

Skills

First Aid

CPR Certification

Forklift Driver Certification

PMHE License

Food Handlers Card

Retail management

Budget goals

Team leadership

Customer solution design

Job description

Why we will love you

You are excited to be on the ground floor of IKEA's transformation strategy. You have been actively involved in the coaching, development and leadership of others (minimum 5 years). You have passion for planning and designing inspiring home furnishing solutions and services for our customers. You take tremendous pride in executing seamless and exceptional customer service. You get energy from leading through change initiatives while creating and sharing ideas to improve our business.

What you'll be doing day to day

This isn't your typical IKEA — it's part of our new small-format store concept designed to bring IKEA closer to more people. You'll work in a more intimate, community-focused space that still delivers the big IKEA experience in new ways. As a Retail Team Leader, you will:

Be responsible for day-to-day operations and for supervising a team of co-workers.
Respond to safety and security incidents, including after-hours alarms, ensuring reports, root cause analysis, and follow-up. Serve on the Crisis Management Team, coordinating with local emergency responders and leadership as needed.
Develop and retain a diverse, skilled team through effective hiring, onboarding, and talent development. Create growth plans, manage performance, and delegate responsibilities to ensure team readiness and succession.
Ensure the unit is always fully stocked, well-maintained, and merchandised to IKEA standards. Oversee equipment functionality and compliance with all audit and legal requirements.
Lead efficient logistics by balancing inbound and outbound volume, ensuring space, equipment, and staffing needs are met. Drive product quality, stock accuracy, and merchandising to support a seamless omni-channel customer experience.
Enhance the customer experience by building co-worker system competence, ensuring proper access levels, and maintaining fully equipped, well-covered work areas during operating hours.
Ensure compliance with all health, safety, and security regulations in coordination with Risk & Compliance and Field Safety partners. Train co-workers on the IKEA Code of Conduct and relevant internal and local requirements through regular audits.
Collaborate across the unit to minimize product damage and related costs. Act as gatekeeper for damaged items, determining repurposing solutions and supporting IOS quality claims.
Partner with Anchor Units to seize commercial opportunities, and drive sales and long-term profitability by understanding customers, the local market, and competition.

Together as a Team

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Qualifications

First Aid Certification required.
CPR certification required.
Forklift Driver Certification required.
Powered Mobile Handling Equipment Operator/Trainer License, varying depending on the location.
Food Handlers Card required.
3-5 years of external retail management or 3 years of internal leadership experience.
Experience managing, leading and developing a team, preferably in a retail, commercial, hospitality, and/or food environment.
Experience meeting agreed budgets and goals and working on plans over several years.
Ability to plan and design solutions for customers (i.e. storage solutions, kitchens, bath, etc.).

Apply now!

JOB TYPE – Regular; SalariedBENEFITS ELIGIBLE - YesHOURS – Salaried; Retail environment.

Must have open availability Monday through Sunday.

The full salary range for this role is $63,219- $90,719.

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!