Store Leader

Range USA; Cincinnati (OH); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading indoor gun range and retail operator is seeking a Store Leader to oversee store operations and ensure customer satisfaction. The role involves managing a team, ensuring compliance with regulations, and driving sales performance. Ideal candidates will have retail management experience and strong leadership skills. Benefits include medical insurance, free membership, and paid training.

Benefits

Medical, Dental, Vision Insurance

Free Elite Membership (Unlimited Shooting)

Store and online discounts

Free classes and manufacturer programs

Paid training provided

Qualifications

• Minimum of 3 years retail sales management experience.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Lead a team to ensure excellent customer service.
• Monitor compliance with policies and safety regulations.
• Manage store’s financial performance.

Skills

Customer-focused

Strong communication

Relationship-building

Education

Bachelor’s degree in business management

Tools

Microsoft Office

POS systems

Inventory management

Job description

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Description

Range USA is the leading indoor gun range and retail operator in the nation. We are motivated to provide the easiest and best customer service in the USA. We believe every member of our team contributes to our success and every single customer should have a great experience at our stores and online. Join us as we continue to grow throughout the nation. At Range USA, you have an opportunity to make a big difference in our mission.

POSITION DESCRIPTION:

Position Title: Store Leader

Position Overview:

The Store Leader contributes to Range USA’s success by leading a team of engaged store associates to create and maintain the Range USA experience for customers. The Store Leader is responsible for directing and supervising the workplace, ensuring the safety of the staff, ensuring customer satisfaction and safety, managing the store’s financial performance, ensuring compliance with all ATF requirements, and sustaining brand equity.

Job Responsibilities:

• Achieve high levels of personal and store sales performance and results through ensuring excellent customer service practices and demonstrating a high degree of professionalism with customers and associates.
• Assist in onboarding all new hires and identify internal talent for leadership roles.
• Monitor compliance with Range USA policies, including safekeeping of funds, personnel practices, record-keeping, and store maintenance.
• Conduct weekly meetings with and oversee the performance of Operations and Assistant Leaders.
• Partner with ASL for final interviews with candidates and in some low-volume stores, perform some ASL duties.
• Provide leadership to associates in executing daily tasks and sales goals.
• Ensure firearm safety rules are followed and all staff are trained accordingly.
• Develop employees through ongoing training, coaching, and performance assessments.
• Review operational reports to ensure adherence to policies, monitor profitability, and manage payroll.
• Maintain accurate inventory levels and documentation.
• Ensure effective communication between the store, supervisors, and support center.
• Identify and resolve issues impacting service, efficiency, and productivity.
• Ensure strict ATF compliance and adherence to firearm handling policies.
• Follow OSHA & EPA regulations, including lead safety and other mandates.
• Support staff responsibilities as needed to meet daily business needs.

Desired Skills & Experience:

• Core values: Curious, Passionate, Do It Right, Service.
• Bachelor’s degree in business management or related field preferred.
• Minimum of 3 years retail sales management experience.
• Flexible schedule including nights, weekends, and holidays.
• Proficiency in Microsoft Office, inventory management, and POS systems.
• Strong communication and relationship-building skills.
• Customer-focused with high competency in assigned work areas.

Employee Benefits:

• Medical, Dental, Vision Insurance
• Free Elite Membership (Unlimited Shooting)
• Store and online discounts
• Free classes and manufacturer programs
• No firearm experience needed; paid training provided

Note: This job description may be updated as necessary and is not inclusive of all duties.