Store Lead - University Park Mall - Full time

childrensplace; Mishawaka (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

The Children's Place in Mishawaka, IN is seeking a Store Lead to support the Store Leadership Team with cash-wrap operations, opening/closing procedures, and acting as Leader on Duty (LOD). You will engage customers, uphold store standards, coach associates, and help drive profitability through teamwork and brand adherence.

You will also participate in payroll, scheduling, and stockroom management while maintaining a high standard of customer service and a positive store environment.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of retail experience preferred.
• Must be at least 18 years old.

Responsibilities

• Assist in developing talent through coaching associates.
• Partner with Store Manager on performance concerns.
• Support company training and development initiatives.
• Foster a positive work environment and provide timely feedback.
• Assess performance and give feedback during reviews.
• Motivate staff to build brand loyalty and a positive store culture.
• Model exceptional customer service and uphold brand standards.
• Represent the company professionally on the sales floor.
• Support management to maximize productivity via operations and product knowledge.
• Participate in Leader on Duty (LOD) program to enhance customer experience and store profitability.
• Process payroll weekly.
• Modify schedules based on business needs.
• Maintain clean, organized stockroom and adhere to policies.
• Ensure CRE Standards & Safety requirements are met.

Skills

Customer engagement

Detail oriented

Prioritization

Teamwork

Feedback

Communication

Adaptability

Time management

Microsoft Office

Internal applications

Flexible schedule

Education

High school diploma or equivalent

Tools

None

Job description

Location:

Mishawaka, Indiana

Job Summary:

The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development.

Responsibilities:

• Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations
• Partners with Store Manager to address an performance concerns with associates
• Support and participate in all company training and development initiatives
• Foster a positive work environment and provides direct, objective feedback in a timely manner
• Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process
• Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers
• Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand
• Represent the company in a professional and positive manner
• Support the management team to maximize productivity through operational and product knowledge, customer service and participating in an completing key store initiatives
• Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll
• Process payroll weekly
• Modify schedule based on business climate
• Help maintain a clean, organized, and efficient stockroom, adhering to set policies
• Ensure Environment (CRE) Standards & Safety requirements are being met

Education and Experience:

• High school diploma or equivalent
• 1-3 years previous retail experience
• Must be at least 18 years of ag

Skills and Behaviors:

• Excellent customer engagement
• Must be detail oriented
• Ability to prioritize tasks
• Ability to work in team environment
• Ability to give and receive performance-based feedback
• Must embrace self-development
• Must be an effective communicator
• Must be adaptable and flexible to changing priorities
• Excellent time management, planning, and organization skills
• Proficient in Microsoft Office
• Ability to adapt to and learn internal applications
• Ability to work a flexible schedule, including weekends, to meet business needs and the PT/FT Availability Requirements set by the Company
• Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs

The Children's Place is an Equal Opportunity Employer committed to a diverse and inclusive work environment.