Store Lead - Viewmont Mall - Part Time

The Children's Place; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

The Children’s Place is seeking a Store Lead in Scranton, PA to support the Store Leadership Team with cash-wrap operations, opening/closing procedures, and Leader on Duty responsibilities. The role focuses on delivering brand-aligned service, coaching associates, and maintaining store standards to drive profitability.

You will engage customers, train staff, and participate in scheduling, payroll processing, and loss-prevention initiatives while representing the brand with professionalism.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of retail experience preferred.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced retail environment.
• Willingness to learn internal applications and policies.

Responsibilities

• Assist in developing talent through training of associates and in-the-moment coaching.
• Collaborate with Store Manager to address performance concerns.
• Support company training and development initiatives.
• Maintain a positive work environment and provide timely feedback.
• Assess performance and provide feedback during reviews.
• Motivate associates to build brand loyalty and a positive store environment.
• Model exceptional customer service and uphold brand standards on the sales floor.
• Represent the company professionally and support store profitability via operational know-how.
• Lead the Leader on Duty program by delivering outstanding customer experiences and managing payroll.
• Process payroll weekly and adjust schedules as needed.
• Keep stockroom organized and compliant with policies.
• Ensure CRE standards and safety requirements are met.

Skills

Customer engagement

Detail oriented

Prioritize tasks

Team environment

Feedback performance

Self-development

Effective communicator

Adaptable

Time management

Microsoft Office

Internal applications

Weekend availability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Location

Scranton, Pennsylvania

Job Summary

The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development.

Responsibilities

• Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations
• Partners with Store Manager to address an performance concerns with associates
• Support and participate in all company training and development initiatives
• Foster a positive work environment and provides direct, objective feedback in a timely manner
• Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process
• Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers
• Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand
• Represent the company in a professional and positive manner
• Support the management team to maximize productivity through operational and product knowledge, customer service and participating in an completing key store initiatives
• Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll
• Process payroll weekly
• Modify schedule based on business climate
• Help maintain a clean, organized, and efficient stockroom, adhering to set policies
• Ensure Environment (CRE) Standards & Safety requirements are being met

Education and Experience

• High school diploma or equivalent
• 1-3 years previous retail experience
• Must be at least 18 years of ag

Skills and Behaviors

• Excellent customer engagement
• Must be detail oriented
• Ability to prioritize tasks
• Ability to work in team environment
• Ability to give and receive performance-based feedback
• Must embrace self-development
• Must be an effective communicator
• Must be adaptable and flexible to changing priorities
• Excellent time management, planning, and organization skills
• Proficient in Microsoft Office
• Ability to adapt to and learn internal applications
• Ability to work a flexible schedule, including weekends, to meet business needs and the PT/FT Availability Requirements set by the Company
• Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs

The Children’s Place is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

make our PLACE yours Being a part of our team takes collaboration and hard work. We are seeking top talent who are eager to contribute to a high-performing team!

We are proud to be the largest pure-play children’s specialty apparel retailer in North America and continue to celebrate the success of our collection of brands, including The Children’s PLACE, Gymboree, Sugar & Jade and PJ PLACE.

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