Store Lead & Pets Experience Champion

Petco; Pittsfield (MA); On-site; USD 23,000 - 36,000; Full time

Job summary

Petco in Pittsfield, MA is seeking a Key Holder to help ensure smooth daily operations, exceptional customer service, and a safe environment for pets and partners.

You will support store leadership, supervise partners, open/close the store, and be the on-floor point of contact when management is away, delivering great experiences each day. The role emphasizes caring for animals, merchandising, and inventory, with opportunities to grow leadership skills within a collaborative team.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Lead daily operations on the sales floor and ensure smooth shift transitions.
• Provide friendly, knowledgeable, and solution-oriented service to customers.
• Supervise store partners, support training and reinforce best practices.
• Maintain a clean, organized, and visually appealing store environment.
• Open and close the store following cash handling, safety, and security protocols.
• Execute merchandising standards, planograms, and promotional setups.
• Assist with inventory activities and communicate issues to leadership.
• Address customer questions and resolve concerns promptly and professionally.

Skills

Leadership

Problem-solving

Communication

Multitasking

Cash handling

Detail oriented

Job description

Petco in Pittsfield, MA is seeking a Key Holder to help ensure smooth daily operations, exceptional customer service, and a safe environment for pets and partners.

You will support store leadership, supervise partners, open/close the store, and be the on-floor point of contact when management is away, delivering great experiences each day. The role emphasizes caring for animals, merchandising, and inventory, with opportunities to grow leadership skills within a collaborative team.