STORE/LEAD OFFICE CLERK

Kroger Family of Companies; Anna (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger Family of Companies in Anna, TX seeks a service desk professional to manage front-end operations, handle cash responsibly and deliver exceptional customer service in a safe, welcoming environment.

You will train associates, supervise cash handling, reconcile drawers, and ensure accurate balancing while promoting the company’s values of respect, integrity, and safety. This role supports sales goals in a busy store setting.

Responsibilities

• Responsible for efficiently managing the department that they are in charge of within the store thus achieving weekly, period and annual sales and profit budgets for that department.
• Responsible for training and coaching associates within the department to effectively perform their job duties at a satisfactory or above level.
• Develop a back-up who is promotable and capable of running the department in the absence of the lead office clerk.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions and resolving problems/concerns.
• Set up cash drawers for front end personnel.
• Reconcile individual cash drawers, safe and various medias.
• Transfer cash drawers from safe to front end.
• Perform booth accounting procedures needed for balancing the store.
• Receive, counts, and verifies cash boxes of coin and media from bank.
• Count and prepares cash and media deposits for the bank.
• Operate various machines, computers, and terminals at Service Desk.
• Key in information and runs various reports on terminals.
• Properly complete various accounting reports and forms.
• Remove and replace monies, cash drawers, and various medias and programs from safe and file drawers.
• Complete front end dailies, coordinate breaks/lunches, and delegates job assignments.
• Handle Western Union transactions.
• Communicate on the telephone and public address system.
• Encode and bundles checks for processing.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Job description

Provide exceptional customer service in a safe and clean environment to ensure the customer’s return visit. We accomplish this in many ways including, but not limited to; treating our customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Responsible for efficiently managing the department that they are in charge of within the store thus achieving weekly, period and annual sales and profit budgets for that department.

• Responsible for training and coaching associates within the department to effectively perform their job duties at a satisfactory or above level.

• Develop a back-up who is promotable and capable of running the department in the absence of the lead office clerk.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions and resolving problems/concerns.

• Set up cash drawers for front end personnel.

• Reconcile individual cash drawers, safe and various medias.

• Transfer cash drawers from safe to front end.

• Perform booth accounting procedures needed for balancing the store.

• Receive, counts, and verifies cash boxes of coin and media from bank.

• Count and prepares cash and media deposits for the bank.

• Operate various machines, computers, and terminals at Service Desk.

• Key in information and runs various reports on terminals.

• Properly complete various accounting reports and forms.

• Remove and replace monies, cash drawers, and various medias and programs from safe and file drawers.

• Complete front end dailies, coordinate breaks/lunches, and delegates job assignments.

• Handle Western Union transactions.

• Communicate on the telephone and public address system.

• Encode and bundles checks for processing.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

• Notify management of customer or employee accidents.

• Report all safety risk, or issues and illegal activity, including: robbery, theft or fraud.

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS

• Previous comparable experience