CUSTOMER SVC/CLERK

Kroger Family of Companies; Topeka (KS); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger Family of Companies in Topeka, KS is seeking a Front End Associate to deliver exceptional service, assist customers, and support checkout operations. You will help with stocking, bagging, and maintaining front-end areas while ensuring compliance with safety and store policies.

Ideal candidates have a HS diploma or GED and at least 6 months of related experience; strong communication and math skills are valued. Microsoft Word and Excel familiarity is a plus in this role.

Qualifications

• High School Diploma or GED.
• 6 months related experience or training; or equivalent combination of education or experience.
• Effective interpersonal and customer service skills.
• Good math skills (ability to add, subtract, multiply and divide).
• Sound judgement/decision making skills.
• Friendly, approachable/outgoing demeanor; team player.
• Ability to work in a fast paced environment.
• Good oral and written communication skills.

Responsibilities

• Provide friendly and efficient customer service with sincerity, patience and respect.
• Greet customers and assist them by escorting to products and loading items.
• Anticipate needs; respond to questions and resolve issues promptly.
• Oversee front end operations to meet sales, profit and labor goals.
• Determine work priorities to maintain front end conditions.
• Ensure prompt, accurate checkout and compliance with policies.
• Train and coach associates on front end procedures to reduce shrink.
• Communicate pricing discrepancies to the pricing coordinator.
• Provide back-up coverage for the service operations manager in their absence.
• Maintain knowledge of checkout policies, transactions, and till/audit processes.
• Operate equipment (scanner, register, scale, etc.) per standards.
• Assist with front-end functions: checkout, stocking, bagging, carts & cleaning.
• Comply with food safety, sanitation and safety regulations; report unsafe conditions.
• Must be able to perform essential job functions with or without accommodation.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Math proficiency

Fast-paced environment

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment

• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business

• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items

• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty

• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation

• Determine work priorities and task lists to consistently maintain adequate front end conditions

• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations

• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste

• Communicate pricing and signage discrepancies to the pricing coordinator

• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)

• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards

• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards

• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)

• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

High School Diploma or GED

6 months related experience or training; or equivalent combination of education or experience

Effective interpersonal and customer service skills

Good math skills (ability to add, subtract, multiply and divide)

Sound judgement/decision making skills

Friendly, approachable/outgoing demeanor/team player

Ability to work in a fast paced environment

Good oral and written communication skills

Desired

Familiar with Microsoft Office Word and Excel