Store Lead & Key Holder: Elevate Customer Experience

Tailored Brands, Inc.; Dearborn, Northern (MI, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

K&G Fashion Superstore is seeking a Store Lead who will partner with the Store Manager to coach the team, drive sales, and maintain operational excellence as the manager on duty. The role emphasizes leadership, customer focus, and a collaborative store environment.

You will leverage store reports, participate in outreach, and assist in recruiting while ensuring adherence to company directives and branding standards.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Strong leadership and communication skills.
• Self-motivated, results oriented, strategic thinker.
• Proven ability to train and develop high performing store teams.
• Proficient with technology systems and POS.
• Ability to operate a computer and POS system.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.
• Lead store staff to achieve sales, service, and operational targets when on duty.
• Model company values and coach staff.
• Communicate priorities and sales information effectively.

Skills

Retail experience

Leadership

Communication

Organizational skills

Training & development

Tech literacy

Tools

Microsoft Office

POS system

Video conferencing

Job description

K&G Fashion Superstore is seeking a Store Lead who will partner with the Store Manager to coach the team, drive sales, and maintain operational excellence as the manager on duty. The role emphasizes leadership, customer focus, and a collaborative store environment.

You will leverage store reports, participate in outreach, and assist in recruiting while ensuring adherence to company directives and branding standards.