Store Lead: Drive Sales & Customer Solutions

Staples; Indianapolis (IN); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

401(k) match

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Staples in Indianapolis seeks an Assistant Manager to lead sales, service and customer engagement in the store. You will guide your team to build relationships, deliver total solutions, and grow the business, while fostering a positive, inclusive store culture.

As a key leader, you will coach staff, monitor performance, manage store operations, and partner with the GM on merchandising and cost control while upholding Staples values and community commitments.

Qualifications

• 2+ years managing a sales team in retail or services.
• Experience coaching a team in a customer-centric, solutions-based environment.
• Ability to engage with customers and understand their needs.
• Strong communication, organization, planning and adaptability.
• Review results against business goals and implement growth plans.
• Manage conflict in a cooperative, nonconfrontational manner.
• Act with honesty and integrity regarding customer and business information.
• Ability to work in a high-paced environment with lifting requirements.

Responsibilities

• Provide strong leadership in community, customer service, sales, and team development.
• Develop a high-performing team focused on providing an exceptional store experience and consultative selling.
• Coach and train the team through performance reviews and role playing.
• Achieve sales and service goals, profit margins and store operations execution.
• Set the cadence for sales readiness and merchandising opportunities.
• Delegate operational tasks in partnership with the GM.
• Share responsibility for total store operations and cost control.
• Champion Staples initiatives and adapt to changes in responsibilities.

Skills

Sales team leadership

Customer-centric service

Communication skills

Organizational planning

Growth planning

Conflict resolution

Integrity

Adaptability

Lifting ability

Job description

Staples in Indianapolis seeks an Assistant Manager to lead sales, service and customer engagement in the store. You will guide your team to build relationships, deliver total solutions, and grow the business, while fostering a positive, inclusive store culture.

As a key leader, you will coach staff, monitor performance, manage store operations, and partner with the GM on merchandising and cost control while upholding Staples values and community commitments.