Store Lead — Customer Experience & Sales

Vuori, Inc.; San Clemente (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori is seeking a Retail Assistant Store Manager in San Clemente to partner with the Store Manager, lead the sales team, and deliver an unforgettable customer experience. You’ll engage customers with product knowledge, build relationships, and keep the store running smoothly with a strong focus on service and brand values.

You’ll oversee daily operations, motivate the team, manage inventory and merchandising, and ensure a clean, welcoming store environment.

Responsibilities

• Create an unforgettable customer experience
• Works with the sales team to ensure each customer receives the best experience possible
• Takes ownership of the sales floor and sales team to ensure customer experience is the first priority
• Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit
• Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events
• Leads the team on the day to day operations of the store when the Store Manager is not in
• Motivates the sales team and achieves sales goals in a team-based commission environment
• Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer
• Leads the team in the completion of projects while keeping the focus on customer experience
• Communicating inventory needs to support the business goal
• Assists the Store Inventory Lead in the processing of all shipments of product, as well as inventory management
• Works with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully
• Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning
• Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily
• Under the guidance of the Retail Store Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times
• Completes weekly manual restock and sends report to inventory management
• Completes weekly cycle counts
• Assists in processing weekly shipments
• Ensures all store supplies are stocked and communicates needs on a monthly basis
• Processes all online returns and defective products as needed and ships to the warehouse
• Ensures all restock and destock is handled on a daily basis
• Assists in keeping the backroom clean and bins organized
• Manages the Aloha displays; refreshed and restocked weekly
• Manages the mannequin refresh and checking one offs
• Ensures all merchandising standards are happening on the floor

Job description

Vuori is seeking a Retail Assistant Store Manager in San Clemente to partner with the Store Manager, lead the sales team, and deliver an unforgettable customer experience. You’ll engage customers with product knowledge, build relationships, and keep the store running smoothly with a strong focus on service and brand values.

You’ll oversee daily operations, motivate the team, manage inventory and merchandising, and ensure a clean, welcoming store environment.