Store Lead: Customer Experience & Operations Champion

Grkroccenter; Arlington Heights (IL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Comprehensive benefits package

Professional development and growth

Mission-driven work environment

Positive community impact

Job summary

The Salvation Army in Arlington Heights, IL is seeking a Lead Store Sales Associate to support the store management team. You will help drive daily retail operations, assist customers, and ensure smooth opening/closing procedures.

The role requires a High School diploma, strong English communication, cash handling and basic POS experience. We offer comprehensive benefits, professional growth, and a mission-driven work environment that positively impacts the community.

Qualifications

• High school diploma or equivalent required.
• Experience with POS systems and cash handling preferred.
• Strong communication and customer service skills.

Responsibilities

• Support store management with product sales and acquisition.
• Implement store opening and closing procedures.
• Handle banking and daily deposits.
• Execute strategies to meet product acquisition, production and sales goals.
• Manage product rotation process and inventory turnover.
• Create an enjoyable shopping experience with positive customer service skills.
• Handle customer complaints as needed.
• Support store maintenance and appearance.
• Maintain displays and floor layout plans.
• Identify ways to improve store appeal.
• Provide direction to staff in absence of management.
• Communicate effectively with store management regarding operations.
• Support implementation of policies and procedures.
• Document and report concerns in behavior or attitude.
• Assist others with basic register problem solving.

Skills

English proficiency

POS system

Payroll software

Cash handling

Education

High School Diploma or equivalent

Tools

Point of Sale System

Payroll program

Job description

The Salvation Army in Arlington Heights, IL is seeking a Lead Store Sales Associate to support the store management team. You will help drive daily retail operations, assist customers, and ensure smooth opening/closing procedures.

The role requires a High School diploma, strong English communication, cash handling and basic POS experience. We offer comprehensive benefits, professional growth, and a mission-driven work environment that positively impacts the community.