Retail Sales Lead & Customer Experience Champion

Mykroc; Arlington Heights (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

The Salvation Army in Arlington Heights, IL is seeking a Lead Store Sales Associate to support the store management team and daily retail operations. The role emphasizes customer service, product sales, banking duties, and adherence to store procedures.

You will ensure a positive shopping experience, assist with opening/closing procedures, and help drive sales while maintaining store standards. This is a full-time position requiring reliable performance and teamwork.

Qualifications

• Ability to speak, write and understand English for effective communication.
• Proficient cash handling and accurate change-giving abilities.
• Basic computer skills including Point of Sales System and payroll program.

Responsibilities

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover
• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal
• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

Skills

English proficiency

Cash handling

Customer service basics

Education

High School Graduate or Equivalent

Tools

Point of Sale System

Payroll program

Job description

The Salvation Army in Arlington Heights, IL is seeking a Lead Store Sales Associate to support the store management team and daily retail operations. The role emphasizes customer service, product sales, banking duties, and adherence to store procedures.

You will ensure a positive shopping experience, assist with opening/closing procedures, and help drive sales while maintaining store standards. This is a full-time position requiring reliable performance and teamwork.