Store Lead: Customer Experience & Operations

Walgreens; Sedona (AZ); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Sedona, AZ seeks a capable retail professional to open/close the store when management is absent, handle cash and transactions, and ensure a welcoming customer experience. You will support warehouse and vendor ordering, maintain displays, and keep inventory accurate while upholding pricing and signage standards.

Requirements include at least one year in a supervisory or key holder role and fluency in English; Walgreens encourages referrals and supports an inclusive environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups and cash handling.
• Process product returns, refunds, and cash drops to the safe; provide change to registers.
• Deliver a distinctive customer experience and model Walgreens service traits.
• Greet customers and assist with products and services to resolve issues and build satisfaction.
• Coordinate with team on warehouse and vendor orders, including backdoor deliveries.
• Register sales accurately, document scan errors, price verifications and voids.
• Assist with displays, pricing changes, and stock management across departments.
• Maintain inventory accuracy and store cleanliness; support signage and promotions.

Skills

Leadership experience

Customer service

English proficiency

Cash handling

Education

PTCB certification or pharmacy license

Job description

Walgreens in Sedona, AZ seeks a capable retail professional to open/close the store when management is absent, handle cash and transactions, and ensure a welcoming customer experience. You will support warehouse and vendor ordering, maintain displays, and keep inventory accurate while upholding pricing and signage standards.

Requirements include at least one year in a supervisory or key holder role and fluency in English; Walgreens encourages referrals and supports an inclusive environment.