Shift Lead: Store Ops & Customer Experience

Walgreens; Maricopa (AZ); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens is seeking a team member for an on-site role in Arizona. The position involves opening and closing the store in the absence of management, handling cash and ensuring the floor and stock room are ready for business, and providing a distinctive customer experience.

You will greet customers, assist with products, and resolve issues to ensure satisfaction. Additional duties include supporting inventory accuracy, participating in back-office tasks, and modeling Walgreens service traits such

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing and speaking English.

Responsibilities

• Opens and closes the store when management is absent, including cash handling and ensuring readiness for business.
• Handles returns, refunds, cash drops and provides change to registers.
• Delivers a distinctive and delightful customer experience.
• Greet customers and assist with products and services, resolving issues to ensure positive experiences.
• Promotes customer service best practices among team members.
• Maintains store keys, assists with vendor deliveries, and records sales accurately.

Skills

Leadership experience

English proficiency

Job description

Walgreens is seeking a team member for an on-site role in Arizona. The position involves opening and closing the store in the absence of management, handling cash and ensuring the floor and stock room are ready for business, and providing a distinctive customer experience.

You will greet customers, assist with products, and resolve issues to ensure satisfaction. Additional duties include supporting inventory accuracy, participating in back-office tasks, and modeling Walgreens service traits such