Store Lead: Customer Experience, Inventory & Safety

Jobtailor; Billings (MT); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in Billings, MT is seeking an experienced retail professional to lead frontline operations and deliver outstanding customer service. The role includes supervising staff, merchandising, cash handling, and maintaining store standards.

The ideal candidate has 3+ years in retail, strong communication, and proficiency with MS Office and POS systems. You will ensure safety, manage inventory, and support promotions while maintaining a welcoming store environment.

Qualifications

• 3+ years of experience in Retail and/or Retail Merchandising and Customer Service
• Proficient in MS Office suite
• Ability to read, write and communicate in English to customers and coworkers
• Basic math and computer skills to operate store equipment, including cash registers and time and record keeping computer systems
• High school diploma or GED preferred
• Ability to work flexible hours preferred
• Selected candidates may be required to pass pre-employment screenings, including drug, criminal, motor vehicle, physical requirements and FMCSA Clearinghouse checks

Responsibilities

• Provide work direction, training and assistance to less experienced team members
• Provide excellent customer service and greet customers promptly and courteously
• Assist customers browsing inventory or checking out items at the counter
• Perform cashier responsibilities, including accepting payments and issuing receipts
• Display and organize store products
• Maintain store appearance through dusting, cleaning and restocking merchandise
• Order merchandise and track inventory as assigned
• Monitor customers to assist with loss prevention
• Prepare displays and promotions
• Maintain and promote a strong safety culture
• Follow safety policies, training, personal protective equipment procedures and regulations
• Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions
• Perform other duties as assigned

Skills

Customer Service

Inventory Management

MS Office Proficiency

Cashier Responsibilities

Retail Merchandising

Basic Math Skills

Computer Skills

Cash Register Operation

Inventory Tracking

Team Leadership

Communication

Customer Interaction

Problem Solving

Education

High School Diploma

GED

Tools

MS Office Suite

Time and Record Keeping Systems

Job description

Jobtailor in Billings, MT is seeking an experienced retail professional to lead frontline operations and deliver outstanding customer service. The role includes supervising staff, merchandising, cash handling, and maintaining store standards.

The ideal candidate has 3+ years in retail, strong communication, and proficiency with MS Office and POS systems. You will ensure safety, manage inventory, and support promotions while maintaining a welcoming store environment.