Shift Lead — Retail Ops & Customer Experience

Walgreens; Billings (MT); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Billings, MT is seeking an experienced retail leader to greet customers, resolve issues, and deliver a distinctive shopping experience. You will model service best practices and coach teammates to maintain high standards across sales, checkout, and merchandising.

Responsibilities include opening/closing, inventory accuracy, pricing, displays, backroom operations, and compliance with local regulations.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Willingness to comply with background checks and store policies.

Responsibilities

• Greet customers and resolve issues to ensure a positive experience.
• Model service best practices for the team and reinforce Walgreens service traits.
• Open/close the store; assist with vendor deliveries and backroom operations.
• Register sales accurately; perform price verifications and handle voids if needed.
• Maintain accurate inventory and on-shelf displays; adjust pricing signage as required.
• Ensure compliance with state/local laws for regulated products.
• Assist with training, communications, and task delegation between management and staff.

Skills

Leadership experience

English proficiency

Job description

Walgreens in Billings, MT is seeking an experienced retail leader to greet customers, resolve issues, and deliver a distinctive shopping experience. You will model service best practices and coach teammates to maintain high standards across sales, checkout, and merchandising.

Responsibilities include opening/closing, inventory accuracy, pricing, displays, backroom operations, and compliance with local regulations.