Store Lead & Customer Experience Champion

Free People; Baltimore (MD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement savings

Job summary

Free People is seeking a Key Holder in Baltimore to collaborate with store leadership in supervising operations and delivering an engaging customer experience. You will drive sales, champion brand messaging, and guide a team toward exceptional styling and service.

The role emphasizes leadership, flexibility to work nights and weekends, and a commitment to learning and growth within the organization. The position supports store operations, visuals, and customer relations.

Qualifications

• Love for the FP brand.
• Stands out as a leader.
• Experience being a team player.
• Ability to work flexible hours to meet store needs (nights, weekends, holidays).
• Eagerness to learn and grow within the organization.

Responsibilities

• Acts as a brand ambassador and reflects FP values to create an engaging customer experience.
• Creates selling initiatives and empowers the team to drive sales through personalized service and styling.
• Delivers an omni-channel shopping experience with proficient use of systems and applications.
• Acts as an elevated team member, prioritizing service and multitasking effectively.
• Manages store environment through energized pace, positive attitude, and daily zone management.
• Teaches product knowledge and brand messaging to the Stylist team for better customer interactions.

Skills

Brand leadership

Team player

Customer service

Flexibility

Job description

Free People is seeking a Key Holder in Baltimore to collaborate with store leadership in supervising operations and delivering an engaging customer experience. You will drive sales, champion brand messaging, and guide a team toward exceptional styling and service.

The role emphasizes leadership, flexibility to work nights and weekends, and a commitment to learning and growth within the organization. The position supports store operations, visuals, and customer relations.