Store Lead: Coaching & Operations Champion

Tailored Brands, Inc.; Charlotte, Northern (NC, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Jos. A. Bank Clothiers, LLC in Charlotte, NC is seeking a Store Lead to partner with the Store Manager in driving sales and service excellence. You will support daily store operations, coach associates, and help maintain brand standards.

Responsibilities include opening/closing duties, leveraging store reports, and promoting inclusive, engaging customer experiences while contributing to target achievement.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Strong leadership and communication skills.
• Ability to train and develop store teams.
• Proficient with technology systems and POS.

Responsibilities

• Lead store staff to achieve sales, service, and operational goals when assigned as the manager on duty.
• Coach and develop employees and lead by example.
• Communicate priorities and sales driving information to maximize business.
• Assist in recruiting store staff and promote inclusive environment.
• Support management in achieving store business plans and goals.
• Analyze store reports to drive decisions.
• Drive outreach opportunities and relay leads to Store Manager.
• Ensure proper staffing for initiatives and operations.
• Train staff on internal operations and brand standards.
• Promote brand standards and marketing initiatives.
• Provide exceptional customer experience and work to achieve high NPS.
• Foster an engaged, inclusive workplace and conduct regular store meetings.

Skills

Leadership

Communication

Training

Customer service

Team development

Tools

Microsoft Office

POS System

Job description

Jos. A. Bank Clothiers, LLC in Charlotte, NC is seeking a Store Lead to partner with the Store Manager in driving sales and service excellence. You will support daily store operations, coach associates, and help maintain brand standards.

Responsibilities include opening/closing duties, leveraging store reports, and promoting inclusive, engaging customer experiences while contributing to target achievement.