Store Lead - Charlotte Premium Outlets - Full time

The Childrens Place; Charlotte (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

The Children's Place in Charlotte, NC is seeking a Store Lead to support the Store Leadership Team by managing cash-wrap, opening/closing, and acting as Leader on Duty (LOD). You will represent the brand, engage customers, uphold store standards, and support teamwork and employee development.

Ideal candidates have 1–3 years of retail experience, a high school diploma, and are 18+. You will partner with management to drive store profitability and implement training initiatives, while maintaining

Qualifications

• High school diploma or equivalent.
• 1–3 years of retail experience.
• Must be at least 18 years old.

Responsibilities

• Assist in developing talent through training of associates and coaching.
• Partner with Store Manager to address performance concerns.
• Support and participate in company training initiatives.
• Foster a positive work environment with timely feedback.
• Assess performance and provide feedback during reviews.
• Motivate associates to build brand loyalty and customer experience.
• Model exceptional customer service and maintain brand standards.
• Ensure store productivity through knowledge and teamwork.
• Participate in Leader on Duty (LOD) program to drive profitability.
• Process payroll weekly and adjust schedules as needed.
• Maintain clean, organized stockroom and adhere to policies.
• Ensure CRE standards and safety requirements.

Skills

Customer engagement

Detail oriented

Prioritization

Team player

Feedback delivery

Self-development

Effective communication

Adaptability

Time management

Microsoft Office

Internal applications

Flexible schedule

Lifting up to 50 lbs

Education

High school diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

Location: Charlotte, North Carolina

Job Summary:

The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development.

Responsibilities:

Key Accountabilities:

• Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations
• Partners with Store Manager to address an performance concerns with associates
• Support and participate in all company training and development initiatives
• Foster a positive work environment and provides direct, objective feedback in a timely manner
• Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process
• Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers
• Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand
• Represent the company in a professional and positive manner
• Support the management team to maximize productivity through operational and product knowledge, customer service and participating in an completing key store initiatives
• Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll
• Process payroll weekly
• Modify schedule based on business climate
• Help maintain a clean, organized, and efficient stockroom, adhering to set policies
• Ensure Environment (CRE) Standards & Safety requirements are being met

Education and Experience:

• High school diploma or equivalent
• 1-3 years previous retail experience
• Must be at least 18 years of ag

Skills and Behaviors:

• Excellent customer engagement
• Must be detail oriented
• Ability to prioritize tasks
• Ability to work in team environment
• Ability to give and receive performance-based feedback
• Must embrace self-development
• Must be an effective communicator
• Must be adaptable and flexible to changing priorities
• Excellent time management, planning, and organization skills
• Proficient in Microsoft Office
• Ability to adapt and learn internal applications
• Ability to work a flexible schedule, including weekends, to meet business needs and the PT/FT Availability Requirements set by the Company
• Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs

The Children's Place is an Equal Opportunity Employer committed to a diverse and inclusive work environment.