Store Lead

Tailored Brands, Inc.; Salem (NH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Store Lead to foster a dynamic and inclusive environment. This role is pivotal in achieving sales targets and enhancing customer experiences through effective coaching and operational excellence. As the manager on duty, you will inspire your team, ensure a high standard of service, and drive business results. This position offers opportunities for professional growth and the chance to make a significant impact in a collaborative setting. If you are self-motivated and possess strong leadership skills, this is the perfect opportunity to advance your career.

Qualifications

• At least 1 year of retail or sales experience required.
• Strong organizational and leadership skills necessary.
• Excellent communication skills, both written and verbal.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute strategies to maximize growth and customer experience.
• Support management in achieving store business plans.

Skills

Retail or Sales Experience

Leadership Skills

Communication Skills

Organizational Skills

Problem-Solving Abilities

Technology Proficiency

Tools

Microsoft Office

POS System

Video Conferencing Tools

Job description

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Reports To

Store Manager

Role Overview

As a Store Lead, you will partner with your Store Manager to support store team members in achieving sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This position involves being assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.

Key Responsibilities

1. Inspire store team to achieve their best performance
2. Execute strategies to maximize growth and potential
3. Create an engaged and inclusive store environment
4. Elevate the customer experience through operational excellence
5. Exceed customer expectations in all interactions

Leadership

• Partner with Store management to lead store staff in achieving sales, service, and operational goals when assigned as the manager on duty.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales strategies effectively to ensure store staff are well-informed.
• Assist in recruiting store staff and contribute to an inclusive store environment.

Performance

• Support the management team in achieving store business plans, including sales, customer service, and operational goals.
• Utilize store reports to inform decision-making and drive business results.
• Participate in business outreach and communicate leads to the Store Manager.
• Identify performance opportunities and collaborate on development plans.

Operational Excellence

• Ensure proper staffing to effectively execute initiatives and operational tasks.
• Assist with training staff on internal operational functions.
• Stay informed on company policies, directives, and initiatives.
• Support the implementation of store programs to increase efficiency.

Workplace Culture

• Contribute to an engaged and inclusive environment where contributions are valued.
• Support ongoing learning and development initiatives.
• Serve as a role model and provide motivational leadership.
• Conduct regular store meetings to keep staff updated on company directives.

Customer Experience

• Train staff on customer service expectations to create an exceptional experience.
• Use customer feedback to resolve concerns and improve service.
• Ensure the store's visual presentation aligns with brand standards and marketing initiatives.

Qualifications

• At least 1 year of retail or sales experience.
• Creative, with good judgment and business acumen.
• Self-motivated, results-oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent communication skills, both written and verbal.
• Active listener with problem-solving abilities.
• Proven ability to train and develop high-performing teams.
• Proficient in technology systems, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.

Physical Requirements

• Stand and walk for most of the shift, with ability to bend, squat, lift up to 50 lbs., and climb ladders.
• Visually distinguish fabric patterns and colors.

Additional notes: Opportunities to work across multiple store locations and brands. Reasonable accommodations available for individuals with disabilities.