Store Lead

Mud Bay; Newcastle (WA); On-site; Full time

Job summary

A leading company in pet care services is seeking a passionate retail team leader to enhance customer experiences while managing and training staff. This role includes responsibilities in merchandising, financial transactions, and contributing to the overall success of the store. Ideal candidates will have leadership experience and a strong commitment to animal health and nutrition.

Qualifications

• 2+ years of proven leadership experience or equivalent.
• Must be over 18 years old.
• Ability to lift up to 45 pounds.

Responsibilities

• Provide an engaging, fun, and educational experience for customers.
• Lead and train teams to maintain store operations and cleanliness.
• Manage financial transactions and uphold store values.

Skills

Leadership

Customer Engagement

Teamwork

Problem Solving

Communication

Education

High School Diploma or Equivalent

Job description

Job Description:

Range of Pay: $22.99 to $26.41 per hour

Hours Per Week: 36 GFE

• Provides a happy, educational, and fun experience for all who visit our stores
• Thrives in a retail environment and will engage dog and cat owners in conversation, connect with them on a personal level, and help them find solutions to fulfill the needs of their animals, while ensuring that staff members are doing the same
• Contributes to sales growth by providing complete, holistic solutions that promote long-term health for dogs and cats
• Performs transactions at the point of sale, cash handling and other financial procedures accurately and efficiently
• Makes decisions based on good judgment and Mud Bay's mission and values
• Enjoys learning and wants to learn continuously about animal health and nutrition and leadership. Willing to help others learn in a team environment
• Contributes to a team that celebrates differences and works together in a fun environment by providing fair leadership in all aspects of store operations
• Leads, trains, and works with team to maintain the cleanliness, organization and attractiveness of store's sales and support areas
• Leads, trains, and works with team to maintain inventory by continuously and accurately receiving, rotating, restocking, and facing the store
• Leads, trains, and works with team to ensure accurate stocking levels and quantities on hand to provide a fully stocked and functional store
• Communicates with the manager and leadership team frequently to provide useful information ensuring the growth of staff’s abilities, performance and needs
• Considers and anticipates the needs of the store and the team while reflecting the values and character of Mud Bay
• Opens and closes the store – leading the team during the day
• Delegates, empowers, and ensures the experience is happening for customers and employees
• Is comfortable with retail scheduling, including a variety of shifts
• Is able to work at a minimum of four locations, between a home store and assisting at neighboring locations

Required Skills:

• 2+ years of proven leadership experience or equivalent
• Has a high school diploma, GED, or equivalent
• Delegation, coaching and mentoring others through tasks
• Ability to give and receive feedback
• Ability to identify top business and people needs and prioritize
• Must be 18 years or older
• Ability to lift to 45 pounds
• Experience leading a team required
• Competent with basic math, comfortable using computers, calculators and 10-keys
• Has a passion to continuously learn about dogs, cats and small animals
• Instinctively gracious: genuinely enjoys making others feel welcome
• Highly accountable: follows through on commitments
• Has integrity: says and does what she or he believes to be right
• Has good judgment: makes rational, ethical decisions aimed toward long-term goals and outcomes
• A self-starter, but happy to take direction and learn from others
• A team player: contributes to the happiness and effectiveness of co-workers
• Has the flexibility to adapt to a work schedule that reflects the needs of customers, coworkers and Mud Bay
• Interested in building a career with Mud Bay

Qualifications Education

Required

High School or Equivalent

Experience

Required 2 years

Leadership Experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.