Store Lead

Tailored Brands, Inc.; Myrtle Beach (SC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Store Lead to partner with management in driving sales and operational excellence. This role is pivotal in creating an inclusive and engaging environment while inspiring team members to achieve their best performance. As a Store Lead, you will be responsible for executing strategies that enhance customer experiences and operational efficiency. This position offers the opportunity to develop leadership skills while contributing to a vibrant workplace culture. If you are passionate about retail and eager to make a difference, this is the role for you!

Qualifications

• Minimum 1 year of retail or sales experience required.
• Strong organizational and leadership skills are essential.
• Excellent communication skills needed for team development.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute strategies to maximize growth and potential.
• Train the team to meet customer service expectations.

Skills

Retail Experience

Leadership Skills

Communication Skills

Organizational Skills

Team Development

Business Acumen

Self-Motivated

Customer Service

Tools

Microsoft Office

POS Systems

Job description

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Role Overview

Reports To: Store Manager

As a Store Lead, you will partner with your Store Manager to support store team members in achieving sales performance expectations through active coaching, developing a team selling environment, and operational excellence when you are the manager on duty. This position involves being assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.

Key Responsibilities

1. Inspire store team to achieve their best performance
2. Execute strategies to maximize growth and potential
3. Create an engaged and inclusive store environment
4. Elevate the customer experience through operational excellence
5. Exceed customer expectations in all interactions

Leadership

• Partner with the management team to lead store staff in achieving sales, service, and operational goals when assigned as the manager on duty.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales information effectively to maximize business.
• Assist in recruiting and promote diversity within the store environment.

Performance and Operational Excellence

• Support the achievement of store business plans, including sales and operational targets.
• Leverage store reports to make informed decisions.
• Participate in business outreach and communicate leads to the Store Manager.
• Identify performance opportunities and collaborate on development plans.
• Ensure proper staffing and assist in training staff on internal operational functions.
• Stay informed on company policies, directives, and initiatives.
• Support implementation of store programs to improve efficiency and brand standards.

Workplace Culture

• Contribute to an inclusive, engaging store environment.
• Support ongoing learning and development initiatives.
• Serve as a motivational role model for team members.
• Conduct regular store meetings to ensure team alignment with company directives.

Customer Experience

• Train the team to meet customer service expectations and create exceptional experiences.
• Use customer feedback to resolve concerns and improve service.
• Ensure visual standards and marketing initiatives are properly executed.

Qualifications

• Minimum 1 year of retail or sales experience
• Creative, good judgement, and business acumen
• Self-motivated with results-oriented mindset
• Strong organizational and leadership skills
• Excellent communication skills
• Proven training and team development ability
• Proficient in technology, Microsoft Office, and POS systems

Physical Requirements

• Ability to stand, walk, bend, lift up to 50 lbs., and operate ladders and see details such as fabric patterns and colors.

Note: Opportunities may exist to work across multiple locations and brands. Reasonable accommodations are available for individuals with disabilities.