Store Lead

Spectrum; Kansas City (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Spectrum is seeking a Store Lead in Kansas City to guide customers through Spectrum products and services, mentor store specialists, and contribute to sales success. You will educate customers, process payments, and support store leadership, while ensuring a positive shopping experience.

Qualifications include a high school diploma and 1–2 years of sales and customer service experience, English fluency, and the ability to lift up to 35 lbs. Uniforms are required as part of the store environment.

Qualifications

• Minimum high school diploma or equivalent.
• 1–2 years in sales and 1–2 years in customer service.
• Strong English reading, writing and speaking skills.
• Ability to lift up to 35 lbs and stand for long periods.

Responsibilities

• Guide customers through Spectrum products and services to ensure a seamless experience from welcome to checkout.
• Apply sales strategies to identify opportunities and achieve sales goals.
• Educate customers and provide solutions tailored to their needs with comprehensive knowledge of Spectrum offerings.
• Support store leadership and team members by assisting with inventory control, cash management and handling escalations.
• Mentor Store Specialists by sharing sales expectations, tools and resources.
• Maintain store appearance according to planogram directives and accurately process payment transactions.
• Provide constructive feedback to store leadership regarding sales opportunities and operations.

Skills

English proficiency

Math skills

Shift scheduling

Physical stamina

Effective communication

Self-motivation

Professional demeanor

Attention to detail

Computer skills

Multitasking

Independent work

Education

High school diploma or equivalent

Tools

POS systems

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you enjoy connecting customers with the latest technology while supporting your team’s success? As a Store Lead at Spectrum, you will guide customers through products and services, mentor store specialists and contribute to sales achievements. Your efforts directly shape the customer journey and drive the store’s performance.

HowYou’llMake an Impact

• Guide customers through Spectrum products and services to ensure a seamless experience from welcome to checkout
• Apply sales strategies toidentifyopportunities and achieve sales goals
• Educate customers and provide solutions tailored to their needs with comprehensive knowledge of Spectrum offerings
• Support store leadership and team members byassistingwith inventory control, cashmanagementand handling escalations
• Mentor Store Specialists by sharing sales expectations,toolsand resources
• Maintain store appearance according to planogram directives and accurately process payment transactions
• Provide constructive feedback to store leadershipregardingsales opportunities and operations

Working Conditions

• Operate in a retail environment with moderate noise
• Required to wear a uniform

Required Qualifications

Education

• High school diploma or equivalent

Experience

• 1-2 years of sales experience
• 1-2 years of customer service experience

Skills

• Ability to read, write and speak English
• Basic mathproficiency
• Ability to work scheduled shift hours and overtime as needed
• Stand for prolonged periods andlift upto 35lbs
• Communicate clear'ly and professionally with employees,customersand suppliers in person, by phone and in writing
• Demonstrate self-motivation and a competitive drive to exceed sales goals
• Carry a positive and professional demeanor
• Pay attention to detail and solve problems effectively
• Use computers and software applications
• Manage multiple tasks in a fast-paced team environment
• Prioritize, organizeeffectivelyand work independently

Preferred Qualifications

Skills

• Familiarity with the latest technology and devices

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.