Store Lead

Tailored Brands, Inc.; Hamden (CT); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading retail company is seeking a Store Lead who will partner with the Store Manager to drive sales performance and operational excellence. The role involves coaching team members, enhancing customer experience, and ensuring an inclusive store environment. Candidates should have retail experience, strong leadership skills, and the ability to develop high-performing teams. Join us to make a significant impact in a dynamic store setting!

Qualifications

• Minimum 1 year of retail or sales experience.
• Strong organizational and leadership skills.
• Proven ability to train and develop high-performing teams.

Responsibilities

• Inspire and motivate the store team to achieve their best performance.
• Execute strategies to maximize growth and potential.
• Train and support the store team to deliver exceptional customer service.

Skills

Leadership

Communication

Problem Solving

Organization

Tools

Microsoft Office

POS systems

Job description

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Reports To: Store Manager

As a Store Lead, you will partner with your Store Manager to support store team members in achieving sales performance expectations through active coaching, developing a team selling environment, and operational excellence when you are the manager on duty. This position involves being assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.

Key Responsibilities:

1. Inspire and motivate the store team to achieve their best performance.
2. Execute strategies to maximize growth and potential.
3. Create an engaged and inclusive store environment.
4. Enhance the customer experience through operational excellence.
5. Exceed customer expectations in all interactions.

Leadership:

• Partner with the Store management team to lead store staff in achieving sales, service, and operational goals when assigned as the manager on duty.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales-driving information effectively to maximize business.
• Assist in recruiting store staff and contribute to an inclusive store environment.

Performance:

• Support the management team in achieving store business plans, including sales, customer service, and operational goals.
• Leverage store reports to inform decision-making.
• Participate in driving outreach opportunities and communicate leads to the Store Manager.
• Identify performance opportunities and collaborate on development plans.

Operational Excellence:

• Ensure proper staffing to effectively execute initiatives and operational tasks.
• Assist with training staff on internal operational functions.
• Stay informed on company communications, policies, and initiatives.
• Support store programs to increase efficiency in sales, service, operations, and branding.

Workplace Culture:

• Contribute to an engaged and inclusive store environment.
• Support a culture of learning and development.
• Serve as a role model and provide motivational leadership.
• Conduct regular store meetings to update team members on company directives.

Customer Experience:

• Train and support the store team to deliver exceptional customer service.
• Use customer feedback to address concerns and improve service.
• Ensure the store is visually aligned with brand standards and marketing initiatives.

Qualifications:

• Minimum 1 year of retail or sales experience.
• Creative, with good judgment and business awareness.
• Self-motivated, results-oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent communication skills.
• Active listening and problem-solving abilities.
• Proven ability to train and develop high-performing teams.
• Proficient in technology, Microsoft Office, and POS systems.

Physical Requirements:

• Ability to stand, walk, bend, squat, lift up to 50 lbs., and climb ladders.

Note: Opportunities to work across multiple store locations and brands may be available. Reasonable accommodations are provided for individuals with disabilities.