Store Lead

KURTZ BROS INC; Eastlake (OH); On-site; USD 23,000 - 26,000; Full time

Job summary

Kurtz Bros. Inc. is seeking a Store Lead to guide daily store operations, mentor CSRs and loaders, and ensure a safe, customer-focused environment in Willowick, OH. The role blends leadership with hands-on yard duties and inventory management to support growth and exceptional service.

The ideal candidate has strong communication skills, retail or leadership experience, and a commitment to safety and teamwork in a fast-paced setting.

Qualifications

• High School Diploma or equivalent required.
• Minimum of two years of retail, customer service, sales, or leadership experience preferred.
• Experience in the landscaping, construction, building materials, or related industry preferred.

Responsibilities

• Mentor, train, and support CSRs, Loaders, and seasonal staff.
• Open and close the store; deliver exceptional service in person and by phone.
• Assist with inventory management, labeling, and stock organization.
• Promote safety and teamwork; lead by example in operations and customer service.
• Perform equipment inspections and basic maintenance; ensure a clean, safe yard and store.

Skills

Leadership

Customer service

Coaching

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Store Lead

Full Time Clerical Willowick, OH, US

3 days ago Requisition ID: 1115

Salary Range: $16.50 To $19.00 Hourly

At Kurtz Bros. Inc., “WE MAKE THE GOOD EARTH BETTER.” Family owned and operated for over 75 years, we pride ourselves in WASTE TO REUSE and keeping our environment GREEN. We are looking for highly motivated, outgoing individuals to join our Kurtz Family of Businesses, where you’re not just an employee—you’re truly a valued member of our family.

Come GROWwith our company—we offer careers with room to expand—from CSRs to Managers, and beyond.

Position Summary

The Store Lead plays a key leadership role in supporting daily store operations while serving as a mentor and resource for Customer Service Representatives (CSRs) and Loaders. This position combines exceptional customer service, operational excellence, and hands-on leadership to ensure a safe, efficient, and welcoming environment for both customers and team members.

The ideal candidate is knowledgeable, dependable, and eager to lead by example. The Store Lead helps train and develop team members, supports inventory and yard operations, and assists customers with product selection and solutions. This role offers an opportunity to grow leadership skills while contributing to the success of the store and customer experience.

Leadership & Team Support

• Serve as a mentor, trainer, and resource for CSRs, Loaders, and seasonal team members.
• Assist with employee training, coaching, and performance monitoring.
• Lead by example by promoting teamwork, accountability, safety, and excellent customer service.
• Open and close the store.
• Deliver exceptional customer service in person and over the phone.
• Assess customer needs, answer questions, and recommend products and solutions.
• Develop expertise in Kurtz Bros. products and their applications to confidently assist customers.
• Process customer orders accurately for pickups, deliveries, and special requests.
• Follow up with customers as needed to ensure satisfaction and resolve concerns.
• Contribute ideas and recommendations to improve store operations, product offerings, and customer experience.

Equipment Operation & Yard Management

• Safely operate front-end loaders, forklifts, skid steers, and other equipment as required.
• Load customer vehicles and commercial trucks efficiently and safely.
• Maintain organized stockpiles and assist with material movement throughout the yard.
• Perform daily equipment inspections and basic preventive maintenance, including greasing, fluid checks, fueling, and cleaning.
• Maintain a clean, organized, and safe yard, warehouse, and store environment.

Inventory & Store Operations

• Assist with inventory management, product labeling, and stock organization.
• Ensure accurate tracking of incoming and outgoing materials.
• Maintain appropriate inventory levels to support customer demand.
• Pull, stage, and transfer orders accurately and efficiently.
• Keep shelves, displays, bagged products, and hardscape materials organized and properly stocked.

Safety & Compliance

• Follow all company safety policies and operating procedures.
• Immediately report and document incidents, accidents, or unsafe conditions.
• Maintain safe equipment operation practices at all times.
• Support a culture of workplace safety and accountability.

Additional Responsibilities

• Work a flexible schedule, including evenings, weekends, and seasonal overtime as needed.
• Perform other duties as assigned.

Qualifications

Education & Experience

• High School Diploma or equivalent required.
• Minimum of two years of retail, customer service, sales, or leadership experience preferred.
• Experience in the landscaping, construction, building materials, or related industry preferred.

Skills & Abilities

• Strong leadership, coaching, and interpersonal skills.
• Excellent customer service and communication abilities.
• Ability to build positive relationships with customers and coworkers.
• Strong problem-solving and conflict-resolution skills.
• Ability to prioritize tasks and thrive in a fast-paced environment.
• Self-motivated with a strong work ethic and commitment to results.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to learn and effectively utilize company software and operating systems.
• Ability to learn product knowledge and recommend solutions confidently.
• Experience operating loaders, forklifts, skid steers, or similar equipment preferred.

Working Conditions

• Frequent exposure to outdoor weather conditions, including heat, cold, rain, and dust.
• Exposure to equipment noise and other industrial environments.
• Ability to stand, walk, bend, lift, and perform physical tasks throughout the workday.
• Ability to safely lift and move materials as required.

At Kurtz Bros., we take pride in providing exceptional products, outstanding service, and a team-oriented work environment. We are looking for hardworking, trustworthy, and energetic individuals who want to grow their careers, develop leadership skills, and make a meaningful impact on our customers and communities.

Kurtz Bros., Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic data, or other legally protected status.