Store Lead

Tailored Brands, Inc.; Cincinnati (OH); On-site; USD 26,752 - 42,802; Full time

Benefits offered by this job

Competitive pay

Reasonable accommodations

Job summary

Tailored Brands, Inc. in Cincinnati, OH, seeks an on‑duty store manager to lead staff in delivering sales, service, and operational excellence, modeling company values and coaching the team.

You will recruit, train, and coach, use store reports to drive decisions, and partner with leadership to hit customer, sales, and branding goals while maintaining brand standards.

Qualifications

• Minimum of 1 year of retail or sales experience.
• Creative individual with good judgement and business sense.
• Self-motivated, results oriented, strategic thinker.
• Proven ability to train and develop high performing store teams.
• Proficient with technology systems, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.
• Ability to stand/walk for long periods, lift up to 50 lbs, and climb a ladder.
• May work across multiple stores or brands.

Responsibilities

• Leads store staff to achieve sales, service, and operational targets as manager on duty.
• Communicates priorities and sales information to equip staff to maximize business.
• Assists in recruiting and fosters an inclusive store environment.
• Supports management in achieving sales, service, and operational goals.
• Uses store reports to drive store decisions and performance.
• Drives outreach opportunities and passes leads to the Store Manager.
• Identifies performance opportunities and supports development plans.
• Ensures staffing aligns with initiatives and tasks to deliver on the customer promise.
• Trains staff on internal operations and follows corporate directives.
• Maintains brand standards and executes marketing initiatives.
• Fosters an engaged and inclusive environment with recognition of contributions.
• Supports learning and development with training tools.
• Serves as a role model and provides motivating leadership.
• Leads regular store meetings to keep team updated on directives.
• Trains team on customer service to create exceptional experiences and high NPS.
• Uses customer feedback to resolve concerns and improve service.

Skills

Retail experience

Leadership

Training & development

Tech proficiency

POS systems

Tools

POS systems

Microsoft Office

Video conferencing

Job description

Overview

Partners with the Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty. Models company values and leads by example as an active coach.

Responsibilities

• Communicates priorities and sales-driving information effectively to ensure store staff is equipped to maximize business.
• Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment.
• Supports the management team in the achievement of store business plans, including sales, customer service, and operational goals.
• Understands how to leverage store reports to understand decisions made to drive the store business.
• Participates in driving business outreach opportunities and communicates leads to Store Manager.
• Identifies performance opportunities and partners with management team to contribute to development plans.
• Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise.
• Assists management team with training store staff on all internal operational functions as assigned.
• Stays informed on corporate communication, directives, initiatives, policies, and procedures.
• Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.
• Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
• Supports a culture of learning and development, ensuring training tools are leveraged.
• Serves as a role model to all store team members and provides enthusiastic motivational leadership.
• Partners with management team to conduct regular store meetings ensuring all store team members are up-to-date with company directives.
• Assists in training the store team on customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.
• Leverages customer feedback to prevent or resolve customer concerns.
• Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Qualifications

• Minimum of 1 year of retail or sales experience.
• Creative individual who demonstrates good judgement and is tuned into the pulse of the business.
• Self‑motivated, results oriented, strategic thinker.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.
• Ability to stand and walk for the majority of the work shift, frequently bend, squat, and twist, lift up to 50 lbs., climb a ladder to reach merchandise or supplies, and see and distinguish between fabric patterns and colors.
• May have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Benefits

Pay Range: Min: $19.42 Mid: $25.25 Max: $31.07

We take into consideration an individual's skills, background, and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.