Store Lead

Tailored Brands, Inc.; Northborough (MA); On-site; USD 24,000 - 31,000; Full time

Job summary

Tailored Brands, Inc. in Northborough, MA, is seeking a Store Manager on Duty to lead the team, drive sales, service and store operations, and role-model brand values. The position requires strong coaching, communication, and leadership to empower staff and deliver an exceptional customer experience.

The role involves recruiting and developing store talent, conducting regular team meetings, and ensuring adherence to company directives and branding across all initiatives.

Qualifications

• At least 1 year in retail or sales.
• Able to stand and walk for long shifts, lift up to 50 lbs.
• Proficient with Microsoft Office and POS systems.
• Strong leadership and motivational skills.

Responsibilities

• Lead store staff as manager on duty to meet sales, service and operational targets.
• Coach, train and develop team; conduct regular store meetings.
• Communicate priorities and leverage store reports to drive decisions.
• Ensure brand standards, visuals and marketing initiatives are executed.
• Promote inclusive environment and diversity.

Skills

Retail experience

Sales experience

Technical proficiency

POS system

Microsoft Office

Communication

Leadership potential

Tools

POS System

Microsoft Office

Video conferencing

Job description

Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty. Models company values and leads by example as an active coach. Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business. Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment.

Performance: Supports the management team in the achievement of store business plans, including sales, customer service and operational goals. Understands how to leverage store reports to understand decisions made to drive the store business. Participates in driving business outreach opportunities and communicates leads to Store Manager. Identifies performance opportunities and partners with management team to contribute to development plans.

Operational Excellence: Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise. Assists management team with training store staff on all internal operational functions as assigned. Stays informed on corporate communication, directives, initiatives, policies and procedures. Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.

Workplace: Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued. Supports a culture of learning and development, ensuring training tools are leveraged. Serves as a role model to all store team members and provide enthusiastic motivational leadership. Partners with management team to conduct regular store meetings ensuring all store team members are up to date with company directives. Assists in training the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score. Leverages customer feedback to prevent or resolve customer concerns. Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Minimum of 1 year of Retail or Sales experience. Creative individual who demonstrates good judgement and is tuned-into the pulse of the business. Self-motivated, results oriented, strategic thinker. Proven ability to train and develop high performing store teams. Proficient in technology systems, applications, Microsoft Office, and video conferencing. Ability to operate a computer and POS System. Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

Pay Range : $17.13-$22.28/hr We take into consideraton an individual's skills, background and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable. You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law. SL