Store Lead

Tailored Brands, Inc.; Pasadena (CA); On-site; USD 29,893 - 38,875; Full time

Job summary

TMW Merchants LLC in Pasadena is looking for a store manager who will lead staff to achieve sales and operational goals. The role involves ensuring staff are trained, engaged, and equipped to provide exceptional customer service.

Candidates should have at least 1 year of retail or sales experience and a proven ability to train and develop high-performing teams. The position offers a salary range of $21.70 to $28.22 per hour.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Creative individual who demonstrates good judgement.
• Proven ability to train and develop high-performing store teams.

Responsibilities

• Lead store staff to achieve sales, service, and operational expectations.
• Support a culture of learning and development.
• Conduct regular store meetings to ensure team alignment.

Skills

Retail or Sales experience

Good judgement

Self-motivated

Results-oriented

Strategic thinker

Proficient in technology systems

Customer service

Training and development skills

Tools

Microsoft Office

POS system

Video conferencing

Job description

Overview

Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty. Models company values and leads by example as an active coach. Communicates priorities and sales‑driving information effectively to ensure store staff is equipped to maximize business. Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment.

Performance

Supports the management team in the achievement of store business plans, including sales, customer service and operational goals. Understands how to leverage store reports to inform decisions that drive the store business. Participates in driving business outreach opportunities and communicates leads to Store Manager. Identifies performance opportunities and partners with the management team to contribute to development plans.

Operational Excellence

Partners with the management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise. Assists management team with training store staff on all internal operational functions as assigned. Stays informed on corporate communication, directives, initiatives, policies and procedures. Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.

Workplace

Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued. Supports a culture of learning and development, ensuring training tools are leveraged. Serves as a role model to all store team members and provides enthusiastic motivational leadership. Partners with the management team to conduct regular store meetings ensuring all store team members are up to date with company directives. Assists in training the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score. Leverages customer feedback to prevent or resolve customer concerns. Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Qualifications and Physical Requirements

Minimum of 1 year of Retail or Sales experience. Creative individual who demonstrates good judgement and is tuned‑into the pulse of the business. Self‑motivated, results‑oriented, strategic thinker. Proven ability to train and develop high‑performing store teams. Proficient in technology systems, applications, Microsoft Office, and video conferencing. Ability to operate a computer and POS system. Ability to stand and walk for the majority of the work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise or supplies, and see and distinguish between fabric patterns and colors.

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range

$21.70-$28.22