Store Lead

Tailored Brands, Inc.; Ankeny (IA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in retail is seeking a Store Lead to support the Store Manager in achieving sales performance and operational excellence. The role involves coaching team members, enhancing customer experiences, and ensuring an inclusive store environment. Ideal candidates will have retail experience and strong leadership skills.

Qualifications

• Minimum 1 year of retail or sales experience.
• Strong organizational and leadership skills.
• Excellent communication skills.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute strategies to maximize growth and potential.
• Train staff on customer service standards.

Skills

Leadership

Communication

Problem Solving

Organizational Skills

Customer Service

Tools

POS systems

Job description

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Reports To: Store Manager

As a Store Lead, you will partner with your Store Manager to support store team members in achieving sales performance expectations through active coaching, developing a team selling environment, and operational excellence when you are the manager on duty. This position is assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.

Key Responsibilities:

• Inspire store team to achieve their best performance
• Execute strategies to maximize growth and potential
• Create an engaged and inclusive store environment
• Enhance the customer experience through operational excellence
• Exceed customer expectations in all interactions

Leadership:

• Partner with Store management to lead store staff in achieving sales, service, and operational goals when assigned as the manager on duty
• Model company values and lead by example as an active coach
• Communicate priorities and sales information effectively to maximize business
• Assist in recruiting and promote an inclusive store environment

Performance:

• Support store business plan achievements, including sales and operational goals
• Use store reports to inform decision-making
• Drive business outreach and communicate leads to the Store Manager
• Identify performance opportunities and collaborate on development plans

Operational Excellence:

• Ensure proper staffing and execute initiatives to meet customer needs
• Assist in training staff on operational functions
• Stay informed on company policies and initiatives
• Support store programs to increase efficiency

Workplace Environment:

• Contribute to an engaged and inclusive environment
• Support learning and development initiatives
• Serve as a motivational role model
• Conduct regular store meetings to update staff

Customer Experience:

• Train staff on customer service standards to create exceptional experiences
• Use feedback to resolve concerns
• Ensure store visual standards and marketing initiatives are met

Qualifications:

• Minimum 1 year of retail or sales experience
• Creative, with good judgment and business awareness
• Self-motivated and results-oriented
• Strong organizational and leadership skills
• Excellent communication skills
• Active listener and problem solver
• Proven training and team development skills
• Proficient in technology and POS systems

Physical Requirements:

• Ability to stand, walk, bend, squat, lift up to 50 lbs., and climb ladders

Opportunities may include working across multiple locations and brands. Reasonable accommodations are available for individuals with disabilities.