Store Lead

Tailored Brands, Inc.; West Des Moines (IA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Store Lead to drive sales and enhance customer experiences. In this pivotal role, you will partner with the Store Manager to foster a high-performing team culture through active coaching and operational excellence. Your leadership will inspire the store team to exceed expectations, while your strategic thinking will help maximize growth opportunities. This role offers the chance to shape an engaging store environment and contribute to the success of multiple locations. If you're passionate about retail and eager to make a difference, this is the perfect opportunity for you.

Qualifications

• Minimum 1 year of retail or sales experience required.
• Strong organizational and leadership skills are essential.
• Excellent communication and problem-solving abilities needed.

Responsibilities

• Inspire and lead the store team to achieve sales performance.
• Execute strategies for operational excellence and customer satisfaction.
• Support recruitment and training efforts for store staff.

Skills

Retail Sales Experience

Leadership Skills

Communication Skills

Problem-Solving Abilities

Organizational Skills

Tools

Microsoft Office

POS Systems

Job description

Join to apply for the Store Lead role at Tailored Brands, Inc.

Reports To

Store Manager

Role Overview

As a Store Lead, you will partner with your Store Manager to support store team members in achieving sales performance expectations through active coaching, developing a team selling environment, and operational excellence when you are the manager on duty. This position involves being assigned store keys to open and close the store when scheduled, acting as the manager on duty.

Key Responsibilities

1. Inspire store team to achieve their best performance.
2. Execute strategies to maximize growth and potential.
3. Create an engaged and inclusive store environment.
4. Elevate the customer experience through operational excellence.
5. Exceed customer expectations in all interactions.

Leadership

• Partner with the store management team to lead store staff in achieving sales, service, and operational goals when assigned as the manager on duty.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales-driving information effectively to ensure staff are well-equipped.
• Assist in recruiting store staff and contribute to an inclusive environment.

Performance and Operational Excellence

• Support the achievement of store business plans, including sales, customer service, and operational targets.
• Utilize store reports to inform decision-making.
• Drive business outreach and communicate leads to the Store Manager.
• Identify performance opportunities and collaborate on development plans.
• Ensure proper staffing and assist with training on operational functions.
• Stay informed on company policies, directives, and initiatives.
• Support implementation of store programs to increase efficiency.

Workplace Culture

• Contribute to an engaged and inclusive environment where contributions are valued.
• Support learning and development initiatives.
• Serve as a role model and provide motivational leadership.
• Conduct regular store meetings to keep staff informed of company directives.

Customer Experience

• Help train the team to meet customer service standards, creating an exceptional experience.
• Use customer feedback to resolve concerns.
• Ensure the store’s visual presentation aligns with brand standards and marketing initiatives.

Qualifications

• Minimum 1 year of retail or sales experience.
• Creative, with good judgment and business acumen.
• Self-motivated, results-oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent communication skills.
• Active listener with problem-solving abilities.
• Proven ability to develop high-performing teams.
• Proficient with technology, Microsoft Office, and POS systems.

Physical Requirements

• Ability to stand, walk, bend, squat, lift up to 50 lbs., and operate ladders and see clearly for merchandise and color distinctions.

Additional notes: Opportunities may include working across multiple store locations and brands. Reasonable accommodations will be provided for individuals with disabilities.