Store Keyholder - Elevate Customer Experience & Sales

Ace-Hardware; Waterford (CT); On-site; USD 36,000 - 45,000; Full time

Job summary

Ace Hardware Waterford is seeking a full-time Key Holder to deliver outstanding customer service, meet sales quotas, and help customers find the right products. You will greet customers, explain features, compare options, and promote add-on services while maintaining store standards.

In this role you will stock shelves, handle returns, and coordinate with sales team to ensure smooth peak times. A positive attitude and reliable work ethic are essential to thrive in a fast-paced retail environment.

Qualifications

• Proven work experience as a Retail Sales Representative, Sales Associate or similar role.
• Understanding of the retail sales process.
• Familiarity with consumer behavior principles.
• Knowledge of inventory stocking procedures.
• Basic math skills.
• Track record of achieving sales quotas.
• Excellent communication skills, capable of building trusting relationships.
• Ability to perform in fast-paced environments.
• Flexibility to work various shifts.
• Fill customer propane tanks.

Responsibilities

• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers' questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services
• Perform opening or closing procedures according to company policy

Skills

Customer service

Sales quotas

Communication

Product knowledge

Retail arithmetic

Flexible shifts

Propane fill

Job description

Ace Hardware Waterford is seeking a full-time Key Holder to deliver outstanding customer service, meet sales quotas, and help customers find the right products. You will greet customers, explain features, compare options, and promote add-on services while maintaining store standards.

In this role you will stock shelves, handle returns, and coordinate with sales team to ensure smooth peak times. A positive attitude and reliable work ethic are essential to thrive in a fast-paced retail environment.