Store Key Holder: Lead Customer Experience

Belk; Modesto (CA); On-site; USD 21,000 - 28,000; Part time

Job summary

Belk is seeking a Key Holder in Modesto, CA to support store leadership by covering opening and closing shifts and driving in-store sales. This hourly associate role includes leading customer service initiatives and modeling exemplary service behaviors to create a positive shopping experience.

You will engage with customers, support daily operations, and help implement store policies while working with a team that values winning together.

Qualifications

• Must participate in Service Excellence leadership training.
• Must be 18 or rising senior in high school.
• High School Diploma or GED equivalent.
• Experience in retail preferred.
• Excellent communication skills.
• Must be able to work a flexible schedule (including mornings, evenings, & weekends) and close store one to two nights per week.

Responsibilities

• Opens and/or closes the store and ensures proper store procedures and policies are followed as directed by store management.
• Responsible for covering open CSL shifts (not coaching associates).
• Drives customer service during assigned period.
• Approves select POS transactions such as returns and voids when needed to serve the customer.
• Resolves customer service issues as needed.
• Engages in promoting and selling products to ensure customer satisfaction.
• Ensures registers are opened/closed, doors opened/locked, alarms set correctly.
• Supports store manager with daily store operations management and coordination.
• Communicates CSL walk results to store leadership.
• Keeps up-to-date on company policies and maintains adherence.

Skills

Excellent communication

Retail customer service

Education

High School Diploma or GED

Job description

Belk is seeking a Key Holder in Modesto, CA to support store leadership by covering opening and closing shifts and driving in-store sales. This hourly associate role includes leading customer service initiatives and modeling exemplary service behaviors to create a positive shopping experience.

You will engage with customers, support daily operations, and help implement store policies while working with a team that values winning together.