Key Holder: Store Operations & Service Lead

Belk; Hagerstown (MD); On-site; USD 17,000 - 22,000; Part time

Job summary

Belk is seeking a Key Holder in Hagerstown, MD to support store leadership by opening/closing, driving sales, and delivering excellent customer service. This hourly role carries active leadership responsibilities and requires flexible shifts to cover mornings, evenings, and weekends.

You will help the leadership team manage daily operations, assist customers, and model service behaviors to promote a positive in-store experience. Prior retail experience and a strong work ethic are preferred.

Qualifications

• Must participate in Service Excellence leadership training.
• Must be 18 or rising senior in high school.
• High School Diploma or GED equivalent.
• Experience in retail preferred.
• Excellent communication skills.
• Must be able to work a flexible schedule (including mornings, evenings, & weekends) and close store one to two nights per week.
• Internal applicants: 12-18 months required employment to be considered for the role.
• Internal applicants: Must be in good standing (not on performance warning) and have a good or better on their last performance appraisal.

Responsibilities

• Opens and/or closes the store and ensuring that proper store procedures and policies are followed as directed by store management
• Responsible for covering open CSL shifts (not responsible for coaching associates, only associate celebrations and modeling service behaviors)
• Drives customer service during assigned period
• Approves select point of sale transactions such as returns and voids, when needed to serve the customer
• Resolves customer service issues as needed
• Engages in promoting and selling products to ensure customer satisfaction
• Ensures that registers are properly opened and closed, doors are opened and locked and alarms are set correctly
• Supports store manager with management and coordination of the daily operations of the store
• Communicates results from CSL walks with store leadership
• Remain current on all company policies and ensures that all policies, standards and procedures are maintained and followed in a consistent manner

Skills

Excellent communication skills

Flexible schedule

Leadership responsibilities

Education

High School Diploma or GED

18 years or rising senior in high school

Job description

Belk is seeking a Key Holder in Hagerstown, MD to support store leadership by opening/closing, driving sales, and delivering excellent customer service. This hourly role carries active leadership responsibilities and requires flexible shifts to cover mornings, evenings, and weekends.

You will help the leadership team manage daily operations, assist customers, and model service behaviors to promote a positive in-store experience. Prior retail experience and a strong work ethic are preferred.