Store-in-Store Manager

T-MOBILE USA, Inc.; Menomonee Falls (WI); On-site; USD 46,000 - 113,000; Full time

Job summary

A leading company seeks a Store-in-Store Manager to energize retail locations and lead a team of Mobile Experts. The role focuses on customer engagement, sales, and operational excellence, ensuring the T-Mobile brand thrives in partner stores. Candidates should have management experience in retail and strong communication skills. This position offers a competitive salary, benefits, and growth opportunities.

Benefits

Medical, dental, vision

401(k)

Stock grants

Paid time off

Holidays

Parental leave

Tuition assistance

Disability insurance

Discounts on mobile services

Qualifications

• 2-4 years of management and sales experience in retail required.

Responsibilities

• Inspire Mobile Experts and manage store operations.
• Engage proactively with customers and build sales.
• Build relationships with partner leadership and sales teams.

Skills

Excellent communication

Microsoft Office proficiency

Store management and operations skills

Customer service excellence

Education

High School Diploma/GED

Bachelor's Degree

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package—this is Total Rewards. Employees also enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round financial coaching. That's how we're UNSTOPPABLE for our employees!

Job Overview

The Store-in-Store Manager plays a vital role in the Retail Team, responsible for bringing the T-Mobile brand to life within Store-in-Store partner locations. They lead a team of Mobile Experts, creating energy and excitement around our products and services. They thrive in a high-traffic, evolving environment, focusing on building customer relationships through meaningful interactions, educating customers, and exceeding performance goals.

Job Responsibilities

1. Leadership: Responsible for inspiring Mobile Experts, managing customer flow, ensuring team knowledge, managing store operations, and driving financial results. They manage coaching, performance, and scheduling, and stay updated on products and services.
2. Sales and Customer Engagement: Engage proactively with customers, educate them about products, use digital tools during interactions, and build a sales funnel. The manager must be present on-site, actively engaging with customers.
3. Account Partnership: Build strong relationships with Store-in-Store partner leadership and nearby sales teams to drive success and referrals.

Education and Work Experience

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• 2-4 years of management and sales experience in retail (Required)

Knowledge, Skills, and Abilities

• Excellent communication
• Microsoft Office proficiency
• Store management and operations skills
• Customer service excellence

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Total Target Cash Pay Range: $62,400 - $112,600, including incentives. Base Pay Range: $46,800 - $84,450. Actual pay varies based on location, experience, and qualifications.

Employees are eligible for monthly or quarterly sales incentives.

Benefits

Our benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family support, tuition assistance, disability, insurance options, and discounts on mobile services. For more details, visit www.t-mobilebenefits.com.

Growth and Inclusion

We support career growth and value diversity. T-Mobile is an Equal Opportunity Employer. For accommodations during the application process, contact [e-mail] or call 1-844-873-9500.