Store-in-Store Manager

T-Mobile; Menomonee Falls (WI); On-site; USD 46,000 - 85,000; Full time

Job summary

An established industry player is seeking a dynamic Store-in-Store Manager to energize their retail team. This role involves leading Mobile Experts to create exceptional customer experiences in a fast-paced environment. You will engage with customers, educate them about products, and build strong partnerships with Store-in-Store leaders. The company offers a comprehensive benefits package, including stock options and financial coaching, fostering a culture of growth and inclusion. If you are passionate about retail and customer service, this opportunity is perfect for you!

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Parental leave

Tuition assistance

Disability insurance

Employee discounts

Qualifications

• 2-4 years management experience in retail sales.
• 2-4 years sales and sales management experience.

Responsibilities

• Lead a team of Mobile Experts to enhance customer experiences.
• Engage proactively with customers and build sales funnels.
• Build strong relationships with Store-in-Store partner leadership.

Skills

Effective communication

Proficiency in Microsoft Office

Store management and operations

Customer service excellence

Education

High School Diploma/GED

Bachelor's Degree

Job description

At T-Mobile, we invest in YOU!

Our Total Rewards Package ensures that employees receive a competitive base salary and a comprehensive compensation package. Employees benefit from wealth-building opportunities such as annual stock grants, an employee stock purchase plan, a 401(k), and access to free, year-round financial coaching. We are committed to being UNSTOPPABLE for our employees!

Job Overview

The Store-in-Store Manager is a key member of the Retail Team, responsible for bringing the T-Mobile brand to life within Store-in-Store partner locations. They lead a team of Mobile Experts, creating energy and excitement around our products and services. The role requires a passion for the connected world, thriving in a high-traffic environment with evolving technology, customer needs, and retail experiences. The manager guides the sales team to build and deepen customer relationships through meaningful interactions, ensuring exceptional customer experiences while achieving performance goals.

Job Responsibilities

• Leadership: Infuse passion for customer service in Mobile Experts, conduct observations and provide feedback, manage customer flow, stay current on products and promotions, create best practices, coach team members, ensure store knowledge, manage expenses, and oversee overall store operations.
• Sales and Customer Engagement: Engage proactively with customers, educate about products and services, leverage digital tools, identify customer needs, and build a sales funnel. On-site engagement is required.
• Account Partnership: Build strong relationships with Store-in-Store partner leadership and sales teams to drive success and referrals.

Education and Work Experience

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• 2-4 years management experience in retail sales
• 2-4 years sales and sales management experience

Knowledge, Skills, and Abilities

• Effective communication
• Proficiency in Microsoft Office
• Store management and operations
• Customer service excellence

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Additional Details

Travel: No
DOT Regulated Position: No
Safety Sensitive Position: No

Total Target Cash Pay Range: $62,400 - $112,600, including incentives. Base Pay Range: $46,800 - $84,450. Actual pay varies based on location, qualifications, and experience. For specific pay ranges based on location, click here.

Employees in retail roles are eligible for monthly or quarterly sales incentives.

Benefits

Our benefits reflect our spirit of One Team, Together! Full and part-time employees have access to medical, dental, vision insurance, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, discounts, and more. Learn more at www.t-mobilebenefits.com.

Growth and Inclusion

We support career growth and diversity, fostering an environment where talent of all kinds can thrive. Applying means you're living our values and investing in your future. You’re unstoppable!

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. We do not discriminate based on age, race, ethnicity, religion, sex, sexual orientation, gender identity, or other protected characteristics. For accommodations, contact [e-mail] or call 1-844-873-9500.