General Manager

pgatoursuperstore; Harmonville (PA); On-site; USD 80,000 - 97,000; Full time

Job summary

PGA TOUR Superstore is seeking a General Manager to lead overall store operations, including expenses, merchandising standards, and safety. You will partner with HR, Asset Protection, and Operations to execute store strategy and build a culture aligned with the brand.

The role focuses on talent planning and driving sales while championing service excellence. You will mentor and develop store leaders, promote a high-performing team, and ensure compliant, ethical operations.

Qualifications

• Strong listening and interpersonal skills with the ability to communicate cross-functionally.
• Strategic thinking to forecast business needs and develop solutions.
• Proficiency with Microsoft Office Suite including Outlook.
• Ability to hold oneself and others to standards and accountability.

Responsibilities

• Lead a confident, knowledgeable team delivering a differentiated customer experience.
• Respond to internal and external customers and build strong store relationships.
• Drive changes that impact customer experience and coach teams based on feedback.
• Ensure store pages display accurate information to avoid negative customer experiences.
• Oversee store appearance, cleanliness, and equipment upkeep for a premium experience.
• Create and oversee strategic plans, driving sales and profitability through analysis.
• Ensure compliance with safety, security, and company policies and deadlines.
• Promote engagement, develop internal talent, and mentor leadership teams.
• Recruit, hire and retain a passionate team with area-specific knowledge.

Skills

Communication

Analytical

Computer

Accountability

Job description

80,000.00 - 96,800.00 USD Annual Overview

At PGA TOUR Superstore, we're always looking for enthusiastic, self-motivated , flexible individuals who will share a passion for helping transform our business . As one of the fastest growing specialty retailers, we're dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization . P art of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.

Position Summary

The General Manager (GM) is responsible for the overall store operations (i.e., expenses, merchandising standards, operations standards, compliance, s afety, security, and workforce). The G M works closely with cross-functional partners in H uman Resources , Asset Protection, and Operations at the District, Region, and Store Support Center levels to execute the PGA T OUR Superstore business strategy within his/her/they store. To be successful , the G M must build and support a store culture, in partnership with key stakeholders, that is aligned to the PGA T OUR Superstore mission and behaviors where employees are engaged and inspired. This leader is also responsible for maintaining a strategic view of store talent needs, driving execution of sales and service strategies , championing customer service , and acting as the PGA T OUR Superstore brand ambassador for the community.

Key Responsibilities :

Customer Experience

• Lead a confident and knowledgeable team that delivers a differentiated experience for our customers, prioritizes the customers over tasks, and delivers a welcoming and inspiring experience.
• Listen and Respond to internal and external customers and build strong relationships in the store, organization, and community.
• Drive change in key areas with the greatest impact on customer experience and use customer feedback to coach/recognize teams .
• Inspect store pages for accuracy to prevent any negative customer experience due to incorrect information being provided to customers.
• Manage the appearance, cleanliness, and upkeep of the retail building and equipment to deliver a differentiated customer experience.

Operational Excellence

• Create and oversee the day-to-day execution of the strategic plan, driving sales and profitability through report analysis and initiating appropriate action necessary to exceed financial goals.
• Make business decisions by assessing market competition, understanding customer insights, and leveraging company reporting.
• Demonstrate corporate citizenship by maintaining compliance with all required company directives, deadlines, publications, standards, meetings, and policies and procedures.
• Ensures compliance with all safety and security policies and procedures .
• Demonstrate a culture of ethical conduct, safety, and compliance; lead the team to work in the same way and hold others accountable to this commitment .
• Inspect all schedules for proper allocation & guidelines to support peak traffic times, key holiday events & weekends.

Associate Engagement

• Promote a FUN, inclusive, and Put People First working atmosphere that encompasses our Core Values with accountability to create a high-performing team, maintain service standards, and develop internal talent.
• As the cultural ambassador, create and initiate plans that drive improvements in A ssociate engagement and retention.
• Develop, implement, and monitor the store leaders' Individual Development Plans (IDPs) to ensure future bench strength.
• Establish performance and development goals for A ssistant General Managers and provide mentoring, coaching, and regular feedback to enhance performance.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• Recruit, hire and retain a passionate team for area-specific knowledge and expertise. Through creation of development plans for all leadership and owning the onboarding experience.
• Oversee any compensation, disciplinary, or staffing/human resources-related actions by following company standards and policies.

Qualifications and Skills Required:

• Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally. Candidates communicate expectations and standards to execute company programs.
• Analytical: Candidates must have strong strategic skills and the ability to effectively forecast business needs and develop comprehensive solutions to complex problems. Candidates must be able to identify opportunities and solutions to increase sales and strengthen operational processes.
• Computer: Candidates must possess advanced computer skills with a working knowledge of the Microsoft Office Suite, including Outlook.
• Accountability: Candidates must possess the skills to