Store General Manager: Lead Brand Experience & Growth

John Varvatos; San Francisco (CA); On-site; USD 130,000 - 135,000; Full time

Job summary

John Varvatos is seeking a General Manager for our newly opened San Francisco store to lead daily operations, drive sales, and deliver exceptional customer experiences.

You will manage staff, merchandising, loss prevention, and partnerships with buyers, while building a motivated team and a loyal client base. The role emphasizes leadership, analytics, and strong communication in a fast-paced, rock-and-roll brand environment.

Qualifications

• Exceptional communication skills, written and verbal.
• Excellent people management skills, with the consistent focus of building relationships with customers, team members, and corporate partners.
• Strong work ethic and leadership qualities.
• Sharp business acumen, with the ability to analyze sales reports and KPIs to determine business needs and develop strategies.
• Know how to troubleshoot, problem solve, and work well under pressure.

Responsibilities

• Learning, referencing and applying product knowledge information to recommend, select, and obtain merchandise based on customers' needs.
• Proactively seeking opportunities to up-sell and add-on additional merchandise, while enhancing customer experience, without overwhelming them.
• Establishing, meeting, and exceeding sales and performance goals
• Building lasting relationships with customers and expanding the client book
• Managing sales team by continually motivating staff to exceed sales and productivity goals while setting the store standard in fostering a positive, upbeat and energetic atmosphere
• Exceeding expectations in identifying store trends and communicating these trends to the buyer
• Connecting with customers and understanding their needs, such as documenting and communicating customer requests
• Accurately and efficiently facilitating and overseeing customer purchases and return transactions
• Watching for, recognizing, and handling loss prevention situations by displaying exemplary customer service
• Managing the daily operations of the store through monitoring and managing various levels of store staff
• Planning, identifying, communicating and delegating appropriate responsibilities and practices amongst the sales team
• Maintaining a knowledge of inventory, scheduling, setting sales goals, and training of sales associates
• Ensuring that store merchandising, windows, and visual displays are maintained and consistent with the brand image
• Maintaining clear, concise, and constructive communication lines open between sales team and corporate office
• Seeking out top talent for the sales team through networking and recruiting
• Maintaining employee relations, problem solving, and acting as a leader to the sales team
• Maintain professional, positive work environment

Skills

Communication skills

People management

Leadership

Business acumen

Problem solving

Sales analytics

Job description

John Varvatos is seeking a General Manager for our newly opened San Francisco store to lead daily operations, drive sales, and deliver exceptional customer experiences.

You will manage staff, merchandising, loss prevention, and partnerships with buyers, while building a motivated team and a loyal client base. The role emphasizes leadership, analytics, and strong communication in a fast-paced, rock-and-roll brand environment.