Store General Manager: Hospitality & Operations

Global Partners; New York (NY); On-site; USD 45,000 - 82,000; Full time

Benefits offered by this job

Competitive Pay

Health & Wellness benefits

401k with match

Tuition reimbursement

Professional Development

Job summary

Global Partners is seeking a General Manager to lead store operations, drive guest experience, and manage financial performance. This role emphasizes hands-on leadership, staff development, and a strong focus on community engagement within a Fortune 500-backed brand.

The GM will supervise all aspects of the store, ensure safety and compliance, and collaborate with culinary and merchandising teams to optimize product mix and presentation.

Qualifications

• ServSafe or equivalent food safety certification within 90 days of employment or promotion.
• Minimum 5 years of progressive retail, restaurant, or hospitality management experience; multi-department leadership preferred.
• Strong business acumen with ability to interpret data and make strategic decisions.
• Excellent interpersonal and communication skills; proven team leadership and conflict resolution abilities.

Responsibilities

• Lead by example to uphold Global mission and Four Pillars.
• Inspire, develop, and empower management and associate teams to deliver exceptional Guest service and operational performance.
• Recruit, train, and retain high-performing team members who embody the brand’s values.
• Provide clear communication, direction, and feedback through regular coaching and team meetings.
• Foster a safe, positive, and inclusive workplace where every team member feels valued.
• Oversee all store operations, ensuring adherence to policies, brand standards, and safety requirements.

Skills

Leadership

Operations management

Financial performance

Communication

Team leadership

Flexibility

Education

High School Diploma or Equivalent

Tools

POS systems

Reporting tools

Office software

Job description

Global Partners is seeking a General Manager to lead store operations, drive guest experience, and manage financial performance. This role emphasizes hands-on leadership, staff development, and a strong focus on community engagement within a Fortune 500-backed brand.

The GM will supervise all aspects of the store, ensure safety and compliance, and collaborate with culinary and merchandising teams to optimize product mix and presentation.