Store Floor Leader: Customer Experience & Merchandising

JCPenney; Westminster (CO); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Associate discount

Paid holidays

Job summary

JCPenney is seeking a Sales Floor Assistant to drive customer service, lead associates, and execute merchandise standards on the sales floor. You will engage with customers, support restocking, RFID processes, and inventory accuracy to ensure a premium shopping experience.

The role involves assisting with visual merchandising, floor moves, and the restock program while contributing to store operations and customer satisfaction daily.

Qualifications

• Customer service excellence and problem-solving
• Ability to lead and develop associates
• Understanding of merchandise standards and execution
• Willingness to perform operational tasks and inventory processes

Responsibilities

• Deliver outstanding customer service and resolve issues promptly
• Lead associates and model company Values & Behaviors
• Plan merchandise placement and assist with shelf replenishment
• Support RFID, cycle counts and inventory accuracy
• Assist SET/visual merchandising and floor recovery
• Support omnichannel processes like Buy Online Pick Up In Store

Skills

Customer service

Team leadership

Merchandise knowledge

Inventory management

Visual merchandising

Tools

RFID

Cycle counts

Stockroom organization

Job description

JCPenney is seeking a Sales Floor Assistant to drive customer service, lead associates, and execute merchandise standards on the sales floor. You will engage with customers, support restocking, RFID processes, and inventory accuracy to ensure a premium shopping experience.

The role involves assisting with visual merchandising, floor moves, and the restock program while contributing to store operations and customer satisfaction daily.