Store Floor Leader: Customer Experience Champion

Namely; Seattle (WA); On-site; USD 32,000 - 44,000; Full time

Job summary

Everlane is seeking a Floor Leader to deliver best-in-class store experience and lead a motivated team in our Seattle store. You will foster a warm, welcoming environment and champion the Path To Yes mentality, guiding decisions through the brand and customer lens.

You are a strong communicator who collaborates with the store leadership team to drive results, support the business, and help team members grow while enjoying the work and brand values.

Qualifications

• 1-2 years of leadership experience.
• Strong written and verbal communication skills.
• Ability to work closely and effectively with the rest of your store leadership team.
• Strong organization skills and excitement about the details.
• Proven track record of hiring, leading and developing effective store teams.
• Fan of Everlane, our product, and our values.

Responsibilities

• Lead your team to ensure our service model comes to life in-store.
• Zone, prioritize and delegate tasks for team members in zones based on the needs of the business.
• Set goals for your team while coaching and motivating to drive results on the sales floor and provide in the moment feedback to team members.
• Perform hourly reads and update the team on current business goals and results.
• Celebrate successes and share recognition within the team when results are achieved.
• Share business results and anecdotal feedback with the leadership team.

Skills

Leadership experience

Written and verbal communication

Team leadership

Organization skills

Job description

Everlane is seeking a Floor Leader to deliver best-in-class store experience and lead a motivated team in our Seattle store. You will foster a warm, welcoming environment and champion the Path To Yes mentality, guiding decisions through the brand and customer lens.

You are a strong communicator who collaborates with the store leadership team to drive results, support the business, and help team members grow while enjoying the work and brand values.